Head of Technology Operations

5 months ago

London, United Kingdom IAG Loyalty Full time

**Location**:

- LondonContract Type:

- PermanentVacancy Working Pattern:

- Full Time

**How would you like to work at the heart of the IAGL business - on the tech and data platforms that power our business growth?**

At IAG Loyalty we enable people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency, and our Product & Data department is leading our transformation into a data driven, loyalty products and services business. We're focused on creating industry leading customer and partner services, role modelling agile ways of working and creating efficient, effective, personalised products.

As the Head of Tech Operations, you will have the opportunity to shape the next stage of the growth of our tech and data platform. You will inspire and empower a team of platform, product and data professionals who are responsible for maintaining high levels of reliability and resilience for our customers, whilst promoting high rates of ‘safe' change on our platform.

Your leadership will be instrumental in creating an operational culture across our product and data teams, setting our operation to scale to meet our ambitious growth targets, whilst keeping our overheads in check

**What will I be doing**:
As the Head of Technology Operations, you will be a key member of the Senior Leadership Team, playing a leading role in the next evolution of our platform and our broader business.
- You will define the roadmap for tech operations, including the long-term vision and strategy for the simplification of our network, the continuous improvement and automation of our operation, and the optimisation of our technology overheads and cloud consumption costs.
- Support, challenge, and continually evolve our overarching technology strategy with a focus on operational excellence, and the customer, to enable the business to meet its strategic priorities over the next 3-5 years.
- Encourage the entire business to be customer-focused and drive an operational culture.
- Act as the internal focal point and external figurehead for the operation of our platform to build IAGL's reputation and awareness, representing the IAGL brand across a number of forums.
- Develop and build strategic relationships with external parties (software vendors, research companies, industry bodies, and strategic partners) to ensure the management of our tech operation is future-proofed and in line with industry best practices.
- Effectively drive cross-functional collaboration to ensure success in delivering our technology strategy, working closely across a range of departments including commercial, technology, finance, as well as senior management within the IAG Group airlines.
- Ensure the services provided to our business by our group technology functions, (e.g. EUX, O365, etc.) meet our needs and operate with agreed service levels.
- Ensure our platforms operational processes are compliant with relevant regulations and standards, such as GDPR, ISO/IEC 27001, SOC2
- Form a core part of the Core Engineering Leadership to drive efficiency and effectiveness across the department, agreeing on budgets, targets, and strategic priorities.

**What we're looking for**:(You will have some of)

We are aiming high, and we accept that it is unlikely that any one person will meet every aspect of the brief. Who you are is equally as important as what you have done or where you have worked.
- Experienced tech leader passionate about delivering reliable and resilient technology services for customers.
- Proven track record in leading tech operations through transformation or growth.
- ** **Comfortable in fast-changing environments with autonomous DevSecOps teams.
- Results-driven, unafraid to challenge and hold teams accountable.
- Skilled in crafting comprehensive strategies aligned with business goals, to empower us to make data-driven decisions.
- Define team missions and promote strong agile practices.
- Coach and support Product and Data teams for enhanced customer service.
- Build trust and influence stakeholders for reliable services.
- Highly resilient with drive and ambition to achieve goals.
- ️ Fast-paced yet empathetic, with strong storytelling skills.
- ✈️ Knowledge of loyalty, travel, or aviation sectors is a plus.

**This is what we can offer you**:

- Annual Bonus (dependant on company & individual performance)
- 25 days' annual leave, 2 days' charity leave, your birthday off and the option to buy and sell annual leave for up to 5 days per year.
- Every 12 months you can have up to 20 days working from abroad in Europe
- Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
- Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
- Company Pension
- Private Health Care
- Travel Insura nce
- Discounts on BA flights and holidays from day one for you, your frie

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