Head of Technology

6 months ago

London, United Kingdom Mitie Full time

**Head of Technology - Mitie Care & Custody**

**circa £65,000 per annum**

**Electric car or car allowance**

**Pension, life insurance and healthcare**

**Flexible on location, although regular travel to the Shard and other C&C sites is required**

**Bonus**

**Purpose of Role**

The Head of Technology (HoT) for C&C will be responsible for C&C technology across contract mobilisations, technology projects, innovations and overseeing support. It will oversee and provide assurance over the full project lifecycle in transforming business requirements into successful outcomes.

The HoT proactively serves as a “trusted advisor,” and is the key C&C business contact in promoting technology capabilities. This leadership role ensures that the C&C business achieve their objectives through the effective use of C&C technology and works closely with C&C Technology Partners responsible for specific solution deployments.

The C&C HoT will have line management responsibility for a team of C&C contract-focused IT resources who are brought in as necessary to provide tactical expertise and support.

The HoT will fully engage with Suppliers and Partners ensuring their effective service delivery.

The HoT will provide a strategic interface for the purpose of C&C business technology strategy development, innovations, solution discovery, service management, risk management, assurance and enabling business relationship management. The role will report to the Finance Director within C&C, with a dotted line to the Head of ISBP - Communities (IS), a key function of the HoT role will be to act as an escalation point and interface into the wider Group IS/MSS team as and when required.

**Job objectives and responsibilities**
- Act as the primary technology point of contact for C&C.
- Work closely with the C&C leadership team to understand the business challenges and ensure C&C technology partners and resources are deployed effectively to achieve key priorities.
- Engage with C&C digital suppliers to understand development roadmaps and identify/progress opportunities for C&C whilst managing cross partner dependencies.
- Support C&C Business Development team by leading the C&C technology stream during opportunity engagement and proposal development for all tenders.
- Where appropriate, leverage the skills of the wider Group IS/MSS team and Technology Partners for Business Development opportunities and subsequent contract mobilisations/delivery.
- Ensure C&C technology strategic initiatives are aligned with the Group IS strategy and contribute towards the technology adoption roadmap for C&C whilst gaining business buy-in.
- Ensure C&C adheres to all Group IS policies and appropriate measures are in place for system security and monitor performance with effective governance processes in place to report and mitigate any non-compliance.
- Engage with C&C stakeholders including Clients, Operational Leads and Supply Chain Partners to deliver Contract Mobilisations, Product and Solution Innovations.
- Effective engagement with stakeholders by ensuring business/function requirements are accurately translated; outcomes agreed; and delivered within agreed timescales/costs.
- Collaborate with the C&C Finance Business Partners to adhere to the C&C technology budget and drive maximum business value.
- Ensure there are effective mechanisms for continual service improvement and that SME's and Technology Partners are involved in aligning roadmaps.

**Person Specification**

**Experience & Leadership**
- Extensive C&C Business Systems and technology experience, with relevant qualification and/or proven career track record with commercial experience, ideally in an Outsourced Services business.
- Able to see the bigger picture and find appropriate pragmatic solutions to business problems.
- Is able to set clear direction, appropriate standards of behaviour and delegate work appropriately.
- The ability to make clear informed decisions, act under own direction and take responsibility for actions, projects and people.

**Persuading & Influencing**
- Makes a strong personal impression on others; gains clear agreement and commitment from others by persuading, influencing and negotiating; promotes ideas on behalf of self and others.
- Strong leadership and management skills, with ability to demonstrate a flexible approach to influencing a range of stakeholders at all levels within an organisation.

**Organising & Executing**
- Proficient in team management and working within a fluid working environment.
- Plans activities and projects in advance and takes account of possible changing circumstances, manages time effectively and monitors performance against deadlines and milestones.
- Awareness and track record of delivering process based projects, optimally related to transformational initiatives.
- Sets high standards of quality and quantity, focuses on customer needs and satisfaction and maintains quality and productivity.

**Adapting & Performing**
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