Senior Service Advisor

2 months ago

Northampton, United Kingdom Accord Resourcing Full time

Our client is a well-known and reputable HGV dealership with several depots across Midlands. Currently they are looking for Senior Service Advisor / Senior Automotive Service Advisor / HGV Senior Service Advisor to join their busy dealership in Northampton.

**What’s in it for you?**

Fantastic company events

Company pension

Sick Pay

Wellness programme

Onsite parking

Opportunities for development

**The Challenge**

Answer incoming telephone calls to the site, using questioning techniques to ascertain requirements and transfer callers to appropriate colleagues where necessary.

Greet visitors to the site, ensuring Health and Safety regulations are being met and maintaining high standards of cleanliness and housekeeping in the customer-facing areas.

Ensure all customer bookings are consistently and accurately recorded and payment is taken where appropriate. To control cash sale vehicles when onsite and make sure the correct payment is made before the vehicles leave

Proactively manage customer inspection schedules - liaising with the customer and workshop and managing the daily dairy.

Work with the workshop, parts department and DPM to make sure the best option is available for the workshop and the customer to get the vehicle on the road in time for a deadline. This will include chasing the parts department and communicating with the workshop controller daily.

Be flexible in your approach and be an effective team player for the development of both you and the business.

Liaise with customers to arrange MOT bookings to comply with the o-license schedule

Control Workshop and part department to ensure vehicle quotes are sent to customers within the appropriate time from when the job is diagnosed, then followed up with customers until an answer is reached.

To work with DPM to reach service KPIs in the business.

Work in process is controlled and reported back to the business administrator for invoicing

To carry out any other duties deemed to be seasonable within the individual’s capabilities requested by the Dealer point manager.

**To Succeed, you’ll need**

Experience in working in a vehicle dealership (essential)

Be able to work in an organised & methodical manner in a fast-moving environment

Have a friendly and helpful nature with the desire to deliver excellent customer service

To be able to effectively communicate with customers and colleagues

To be able to identify customers’ needs & propose appropriate solutions

Attention to detail

Negotiation skills

To always conduct yourself in a professional manner

To be able to remain calm and patient in a dynamic business environment

A proactive approach which ensures that customers’ expectations are met and exceeded.

Flexible and positive approach to changing circumstances and changing priorities

Team Oriented

An understanding of Operators’ licence laws and regulations would be of benefit but not essential as training will be provided

SeniorServiceAdvisor #HGVSeniorServiceAdvisor #AutomotiveServiceAdvisor

**Job Types**: Full-time, Permanent

**Salary**: £33,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Service Advisory: 4 years (preferred)

Work Location: In person

Reference ID: R002

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