Service Advisor
7 months ago
About the role
As we embark on a major new development of our BMW site, we have an excellent opportunity available for a motivated Service Advisor to join our team at Wollaston BMW Northampton.
As a BMW Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build genuine rapport and identify exactly what our customers want and need.
Wollaston Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.
About you
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. A working knowledge of Kerridge would be advantageous, but not essential.
Why Wollaston?
Wollaston, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.
Join us in our mission is to deliver outstanding automotive services and you could benefit from predicted earnings of £40,000 per annum, your birthday off, 30 days’ holiday, inclusive of bank holidays, rising to 32 with service, 1,000s of retailer discounts with Torque, our engagement hub, paid time off to volunteer, life insurance, a cycle to work scheme and much more.
Pay: £35,000.00-£40,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Paid volunteer time
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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