Sr Learning Program Manager

5 months ago

London, United Kingdom Amazon TA Full time

Come and be a part of a dynamic team of learning professionals who are elevating the performance of Amazon leaders at AMXL. AMXL is a single-threaded organization that owns the end to end customer experience for heavy and bulky products. AMXL consolidates supply chain, tech, FC operations, transportation, delivery stations, and last mile delivery. We also provide special handling services such as Room of Choice delivery, Haul-Away and Installation/Assembly for select items. AMXL currently has operations in NA & EU.
To support our organizational mission, we must have exceptionally talented, bright, empathic, and driven leaders in our organization. We believe everyone is a leader and it is our job to grow and develop people at every level in ways that have long-lasting impact.
As a Program Manager, Delivery & Experience on the AMXL L&D team, you will play a vital role in creating a pipeline of third party drivers who are ready to lead and deliver gold standard delivery and service installations.

Key job responsibilities
- Lead a team of two program managers and a team of Driver Trainers
- Develop Train the Trainer (TTT) materials to stand up a standardised training program across the EU
- Design new learning contents including in-app job aids for both upskilling and refresher training needs
- Conduct in-station and offsite activities such as presentations, training sessions, and role-playing exercises
- Drive adherence to standard learning solutions as well as getting feedback from the operational teams on areas of opportunity for improvement.
- Contribute to reporting on training activities and analyse data to drive results and learning effectiveness
- Evaluate training program efficacy as the program expands and continuously refine on an ongoing basis
- Work strategically with country and regional leaders to identify flexible learning solutions to operational challenges and work toward reducing / eliminating the need for training.
- Identify emerging technology solutions to enhance the learning experience and reduce the resources/cost/lead time required to develop and execute training.
- Able to travel nationally and internationally as required

London, GBR

**BASIC QUALIFICATIONS**
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
- Experience using data and metrics to drive improvements

**PREFERRED QUALIFICATIONS**
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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