Senior Operations Quality Program Manager

4 weeks ago

London, Greater London, United Kingdom Amazon Digital UK Limited Full time
Join Our Team as a Sr. Operations Quality Program Manager

We are seeking a highly skilled and experienced Sr. Operations Quality Program Manager to join our Prime Video Trust & Safety Quality team. As a key member of our team, you will be responsible for defining and managing metrics, streamlining Quality Audit (QA) processes, and driving process automation.

About the Role

  • Develop and implement data-driven metrics to drive program strategy
  • Collaborate with cross-functional teams to build and monitor core accuracy metrics
  • Drive process automation and improvement initiatives
  • Work closely with leadership to communicate results and drive business decisions

What You'll Need

  • Bachelor's degree or equivalent experience
  • Experience supporting operations/programs and using data and metrics to identify and implement improvements
  • Experience working cross-functionally and cross-regions
  • Experience building key metrics to drive program strategy
  • Experience in quality assurance and process improvement

Preferred Qualifications

  • Experience leading process improvement initiatives using Kaizen or similar mechanisms
  • Six Sigma certification or experience
  • Advanced Excel skills, including Pivot Tables and VLookUps
  • Experience with digital video streaming
  • Critical and analytical thinking, with the ability to solve complex and ambiguous problems

Why Amazon?

At Amazon, we are committed to innovation and customer satisfaction. Our Prime Video Trust & Safety Quality team is dedicated to ensuring that our customers have a trusted and enjoyable viewing experience. As a Sr. Operations Quality Program Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality results.

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