New Business Support Administrator

5 months ago


Bideford, United Kingdom The Travel Chapter Full time

**Employment type**:
Fixed Term Contract - 6 Months

**Work Hours**:
Part Time (22.5 hours) 9am-5:30pm, 3 days per week between Monday to Saturday.

**Location**:
Hybrid - Based between home and our office in Bideford

**What you'll be doing?**

The aim of the New Business Support Administrator is to work closely with the New Business Managers and new owners to enable a smooth transition when making properties live on the reservations systems and the website.

The Administrator will ensure all the information required for new properties is inputted into the reservations system, which will enable the reservations team to make bookings for the property.

During the day you could be doing anything from:

- Inputting all the information of the property (including descriptions, photos, rates, features, etc) into relevant systems to ensure the correct information is applied for the reservations system
- Proof checking all the information of new properties to ensure that the description, photos, rates, etc, have correctly uploaded to the website
- Answering new owner’s issues in a professional manner and helping them with any queries they may have
- Sending relevant documentation to the new owners and checking all returned information is correct and all documentation is present
- Contacting owners regularly to make sure that they have received all relevant correspondence and to assist them should they require any further information

**You'll have**
- Excellent spelling, grammar, and communication skills
- Good numeracy, literacy and IT skills including excel required
- Good geographical knowledge of the UK
- Enthusiasm, and able to work on your own initiative
- Strong time management skills
- Confidence to build and maintain strong working relationships
- Ability to follow processes clearly and efficiently
- Good attention to details and able to accurately record and update customer records
- Ability to work weekends as on a rota basis and when require

**You'll get**

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

- 25 days’ paid holidays plus bank holidays (Pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
- Great social events - we are well known for our Christmas parties

**Who are we?**

We’re Travel Chapter - the holiday home people - and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

IND1



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