Senior New Business Support Administrator

4 months ago

Bideford, United Kingdom The Travel Chapter Full time

**Full time: Five days a week Monday - Saturday 09.00-17.30**:
**Location: Bideford**:
**What will I be doing?**:
As a New Business Support Coordinator, you'll work closely with our New Business Support Manager, New Business Support Administrators, New Business Managers, and property owners to ensure a seamless onboarding process for new properties. You'll be at the forefront of enhancing the quality of our portfolio and streamlining onboarding procedures.

You will:

- Collaborate with the team to ensure all targets, SLAs, KPIs, and team objectives are met and exceeded.
- Assist the New Business Support Manager in training the New Business Support Team and New Business Managers.
- Provide training for Property Administrators and Property Managers.
- Conduct regular coaching sessions for the New Business Support Team to ensure accuracy and confidence within the team.
- Initiate and develop effective partnerships across Travel Chapter teams, fostering a collaborative working relationship between New Business Managers and Regional Heads of Sales
- Assist the New Business Support Manager in key projects aimed at enhancing portfolio quality and improving booking processes.
- Liaise with new owners and New Business Managers to ensure a smooth onboarding process. Check all property information to guarantee accurate website listings.
- Identify opportunities to improve efficiencies and work closely with the New Business Support Manager to implement changes.

**You’ll have**:
We’re ideally looking for someone with:

- The ability to work both independently and within a team, consistently delivering excellent quality and service.
- Experience in multitasking with meticulous attention to detail, excellent organisation, and time management skills.
- Outstanding communication, interpersonal, and influencing skills.
- The ability to create, develop, and enhance strong working relationships to achieve department and company targets.
- The ability to lead by example in a fast-paced environment, think proactively and creatively, and manage multiple ongoing tasks.
- Excellent administration and customer service skills with great attention to detail.
- The ability to self-motivate and inspire the team during busy times.

**You’ll get**:
We prioritise the wellbeing of our team. In addition to joining a rapidly growing company with a positive culture and ample employee development prospects, we offer competitive salaries and an array of benefits, including:

- 25 days' paid holidays plus bank holidays.
- A dedicated day off for your birthday or your loved one's.
- £500 contribution towards a holiday of your choice.
- A paid day to engage in charitable work.
- Friends and family discount scheme.
- Life assurance for peace of mind.
- Diverse social clubs, ranging from pet lovers to fitness enthusiasts.
- Exciting social events, including our renowned Christmas parties

**Who are we?**:
We’re Travel Chapter - the holiday home people - and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

The people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

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