Band 3 Receptionist Coordinator

5 months ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
We are looking to recruit a highly motivated, reliable, enthusiastic Diagnostic Receptionist Coordinator to join the Community Diagnostic Centre (CDC) based at Washwood Heath. The CDC offers diagnostics services to UHB patients.

This post is full time (37.5 hours) and a 12-month fixed term or secondment role with potential to become permanent.

The Diagnostic Service at the CDC operates Monday - Sunday, 8:00am - 8pm.

Flexible working is required covering a 7-day service across 5 days, 37.5 hours per week. This role will involve weekend work and the Bank holidays on a rotational basis.

The Imaging Directorate provides 24/7 service delivery and has an established track record of service re-design and transformation. This vacancy offers an excellent opportunity to join a professional and dedicated Imaging team committed to providing a first-class service.

**Main duties, tasks & skills required**:
Responsible for the day-to-day smooth running of an efficient and effective administrative reception team.

To participate in own supervision with manager and provide junior staff with formal supervision.

Undertake Mandatory training that is deemed essential.

To assist in the learning, development, and assessment of junior staff.

To deliver training /mentorship with own team.

Deal effectively with complaints, queries either face to face or via telephone and escalate concerns where necessary directly to your line manager.

Participate in the induction and training of new reception staff.

Provide first point of contact for all reception staff and escalate to line manager.

Highlight and escalate any sickness or lateness within the reception team in a timely fashion to ensure continuity of the reception service.

Ensure all administrative processes and procedures that are in place, are always maintained and up to date. Any changes implemented at time of notification.

Maintain stock control such as stationery supplies, equipment, and uniforms for the reception service.

Order equipment and consumables as and when and required by services at CDC. Responsible for the receipt, distribution and replacement of stock.

To maintain the efficient filing system in place to include, correspondence, reports relevant to the reception service.

Analyse day lists for mobile scanners and be able to use excel.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:

- Experience of working in a busy environment
- Experience of working in Healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibl



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