Receptionist

1 month ago


Birmingham, United Kingdom Browns Recruitment Group Full time

**Position: Receptionist (Facilities Assistant)**

**Location**:Birmingham, United Kingdom

**Status**:Full-time, On-site

**Overview**:Our client is looking for a Receptionist role located in their state-of-the-art modern office in the heart of Birmingham. As a key member of the Facilities Management Team, you will report directly to the Office and Facilities Manager, joining a close-knit and welcoming team.

**Responsibilities**:
**Reception and Hospitality Services**:

- Professionally greet and welcome visitors.
- Manage incoming calls and relay messages accurately.
- Assist with administrative tasks.
- Ensure meeting rooms are prepared for visitors.
- Support in coordinating events.

**Customer Service**:

- Provide excellent customer service to visitors.
- Efficiently handle telephone calls and inquiries.
- Arrange hospitality and catering services.
- Manage meeting room setups.
- Assist in event coordination.
- Book hotels and train tickets.
- Perform general administrative duties.

**Switchboard/Reception**:

- Handle telephone calls promptly and efficiently.
- Take and relay accurate messages.
- Courteously interact with visitors.
- Manage room and hospitality bookings.

**Hospitality**:

- Set up meeting rooms.
- Arrange hospitality and catering.
- Supervise and assist at events.
- Manage diaries and plans.

**Customer Service**:

- Address customer inquiries promptly.
- Anticipate and meet customers' needs.
- Maintain awareness of health and safety requirements.
- Report health and safety concerns to the Office and Facilities Manager.
- Participate in on-site health and safety audits.

**Visitor Management**:

- Register visitors with correct lanyards and access passes.
- Record information accurately in systems.
- Adhere to physical security policies.

**Team Collaboration**:

- Support facilities team as needed.
- Adapt to different working scenarios.
- Communicate clearly with employees at all levels.

**Qualifications**:

- Previous experience in a similar role.
- Strong communication and interpersonal skills.
- Excellent organizational abilities.
- Ability to work independently and collaboratively.
- Familiarity with health and safety protocols.


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