Technical Services Coordinator

4 weeks ago


Remote, United Kingdom Tribal Group Full time

£23,500-£25,000

Remote, UK

About Tribal

Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.

The Role

Tribal are currently recruiting a Technical Services Coordinator to join our Cloud Services team. With a focus on delivering an outstanding customer experience the Technical Services Co-ordinator is to assist with Change Request management, support call monitoring, SLA reporting and maintenance of diaries and records management to the Cloud and Technical Services team for Cloud Services.

You core responsibilities include, but are not limited to, the following:
Develop strong customer relationships through direct communication with customers to achieve highest levels of customer satisfaction.
To create and maintain effective work instructions and external documentation for customers
Where possible to deliver proactive and preventative customer support activities.
To maintain the document, register and ensuring documents are reviewed accordingly
Preparing customer monthly reports, so good attention to details is highly desired

**What you can bring to the role**:
Applicants will have good experience planning and maintaining activities with customers, ensuring appropriate technical resources and assets are secured.
Strong verbal and written communication skills, with the ability to effectively and constructively explain in a way which is easily understood by the target audience.
Ability to empathise with customers to understand motivational and success factors
Good numerical, analytical, and problem-solving skills
Strong desire to develop and improve the customer experience

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class and we believe we give our teams the tools, environment, and training to be world class too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.



  • Remote, United Kingdom MapAction Full time

    **Job purpose**: To be part of a team coordinating the design and delivery of MapAction’s internal training for our team of volunteer technical specialists, aimed at maintaining and enhancing our capability to prepare for and respond to humanitarian emergencies. **Hours**: 37.5 hours per week (full time substantive role) **Start date**: 1 October...


  • Bath, South West, Remote, United Kingdom Manucomm Recruitment Full time

    Technical coordinator - Food If you are interested in applying for this job, please make sure you meet the following requirements as listed below.Bath / Working from home / Hybrid Hours circa 30 hours per week Salary circa £30,000 Pro rataMy client, a very successful and growing family owned food manufacturer is looking to recruit a Technical Coordinator /...


  • Remote, United Kingdom Author Services Technical (AST) Full time

    Pay Amount: £30,000 (£18,000 prorated for 3-days per week) Location: Remote Contract / Permanent: Initial fixed term of 3 months Reference: TA15 Updated: 03/05/2024 AST Authors are seeking an experienced technical author to provide support to our small, friendly team. To work 3-days a week of your choosing, from a place of your choosing. You will have...


  • Remote, United Kingdom Solace Women's Aid Full time

    **Location** Greater London **Vacancy Type** Permanent/Part Time **Application Deadline** Wednesday, May 8, 2024 **Interview Date** 16th May 2024 **Job Summary** **Location**: Hybrid - WFH, Head Office (Camden) and travel to services as required **Salary**: (3.2 Indirect) £30,765.38 - £32,887.13 per annum, pro rata according to work...


  • Remote, United Kingdom ITP Full time

    **Job Description - Service Delivery Coordinator Apprentice** **The Opportunity** Our client is recruiting for an Apprentice **Service Delivery Coordinator Apprentice **to join their team in **Birmingham.** The **Level 4 Associate Project Manager **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry...


  • Remote, United Kingdom Nationwide Utility Services Ltd Full time

    Project Coordinator You’ll be passionate about delivering efficient customer service, whilst providing essential administrative and co-ordination support to our growing business. You will play a proactive role in the promotion and mandating of set standards, and in the implementation of best programme and project management practice. Experience within the...


  • Remote, United Kingdom Lateral Technology Limited Full time

    **Role**:Customer onboarding coordinator **Reports To**:Head of Customer Experience **Location**:Remote (with occasional days in office in cheltenham) **or** in person in Cheltenham, Gloucestershire. **UK based applicants only please.** Lateral Technology is looking for a Customer Onboarding Coordinator to enable the company to achieve its growth through...


  • Remote, United Kingdom 2 Sisters Food Group Full time

    **Supplier Assurance Coordinator** **Home Based with Nottingham Hub (1x a Quarter)** **Monday to Friday** 2 Sisters Food Group are looking for someone with Factory Technical or Quality Assurance experience to join us a Supplier Assurance Coordinator. The Group Technical team has a focus on person development and succession planning, making this an...

  • Retrofit Coordinator

    1 month ago


    Remote, United Kingdom Effective Home Full time

    Due to our successful growth and national ability to generate good quality lead volumes, we are looking to expand our Retrofit Coordination and Modelling department. This is a fantastic opportunity for an experienced Retrofit Coordinator. The responsibilities will include creating retrofit models, collaborating with Retrofit Assessors, Coordinators and...


  • Remote, United Kingdom Specsavers Full time

    **[salary]** We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme. **Competitive salary with an excellent bonus plan** We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare...


  • Remote, United Kingdom Esco GB Ltd Full time

    We are looking for an experienced Technical Sales Representative for theLaboratory division to join our team at Esco in Barnsley. This role offers great earning potential from £40 to £45k depending on market knowledge and experience. Esco is a leader in the development of laboratory, medical, and pharmaceutical equipment solutions. Our products are sold...

  • Project Coordinator

    2 months ago


    REMOTE, United Kingdom Parexel Full time

    Parexel is in the business of improving the world's health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep...


  • Remote, United Kingdom Chest Heart & Stroke Scotland Full time

    Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as a Community Support Co-ordinator you can be the difference between people just surviving and really living. You will be...


  • Remote, United Kingdom Capita Full time

    Responsible for the day-to-day provision of technical support in relation to MIS & Curriculum elements of the EN(ni) contract ensuring a high quality service. **Job title**: Technical Support Officer **Technical Support Officer - SIMS/SQL Focused** Responsible for the day-to-day provision of technical support in relation to MIS & Curriculum elements of...


  • Remote, United Kingdom ZEMA Services UK Limited (formerly ZE UK Ltd.) Full time

    **The Opportunity** ZEMA Global Data Corporation (formerly ZE PowerGroup Inc). is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with...

  • Technical Assistant

    3 days ago


    Remote, United Kingdom Global Lifelines Homecare and Cleaning Services Full time

    We are seeking a highly motivated and organised individual to join our team as a Technical Assistant. This role will play a pivotal role in supporting the General Manager of Operations across various aspects of our business. Key Responsibilities: Scheduling & Rota Management: Develop and maintain staff rotas for both homecare and commercial cleaning teams,...


  • Remote, United Kingdom BCN Group Full time

    **Job title**: Technical Support Team Lead **Reports to**: Technical Team Lead **Location**:Remote **Hours**: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch **Salary**: Competitive + benefits * About** us**: You will be joining a business which has grown significantly, has ambitious expansion plans and continues to invest in its transformation...

  • Retrofit Coordinator

    1 month ago


    Remote, United Kingdom Greenstorm Full time

    **Welcome to Greenstorm!** Greenstorm provide high-quality, impartial surveying solutions to support delivery for a range of Fuel Poverty schemes, on behalf of suppliers and housing associations. To support our exponential growth, a vacancy has arisen to join our team, to coordinate projects to deliver PAS2035 outcomes. Our Retrofit Coordinator will manage...


  • Remote, United Kingdom Aligner Dental Academy Full time

    The Marketing and Events Coordinator is responsible for planning, producing, and supervising the execution of communications and marketing plan activities such as promotions, collateral materials, and Social Media. You are expected to create materials to deliver the company's messages to the media and the public. You will perform other tasks that may include...


  • Remote, United Kingdom BCA Full time

    **Job Title: Online Administration Coordinator** **Location: Largely Remote working, with occasion team days at local BCA site** **Salary: £22,150 per annum** **Working Hours: 40 hours per week, Monday - Friday, (1 in 4 weekend, with time off in lieu)** **Job Status: Permanent** **Join the UK’s largest B2B used vehicle service** At BCA, we’re...