Service User Involvement Coordinator

3 weeks ago


Remote, United Kingdom Solace Women's Aid Full time

**Location**

Greater London

**Vacancy Type**

Permanent/Part Time

**Application Deadline**

Wednesday, May 8, 2024

**Interview Date**

16th May 2024

**Job Summary**

**Location**: Hybrid - WFH, Head Office (Camden) and travel to services as required

**Salary**: (3.2 Indirect) £30,765.38 - £32,887.13 per annum, pro rata according to work agreement.

**Hours**: 2 to 3 days per week, worked over Monday-Friday, flexible with hours/days worked (We will consider applicants that can work between 2 to 3 days a week)

**Contract**:Permanent

**Closing Date**:8th May at 12 noon

**Virtual Interview Date**:16th May 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Service User Involvement Coordinator at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

**About the Service**

Service user involvement is a key part of our 5-year strategy and we are looking for a Service User Involvement Coordinator to ensure the views of service users and people with lived experience of VAWG inform the development and delivery of services, operations, and ongoing strategy.

**About the Role**

The key responsibilities of the Service User Involvement Coordinator are:

- Implement and report on progress for the SU involvement strategy
- Work in partnership across other Solace’s departments, specifically with services
- Promote the value of service user and potential service user engagement across the organisation including supporting the SU advisory panel and SU ambassadors.
- Engage and collaborate with staff and service users to increase the range of service user involvement opportunities available.
- Network locally and nationally to share and implement best practise and partnership initiatives
- Train and support service users to be involved in influencing opportunities
- Coordinating and disseminating the annual service user surveys

**About You**

To be successful in the role of Service User Involvement Coordinator you will be motivated, pro-active and supportive, with a strong commitment to person-centred work and service user involvement, you will also need to bring with you the following skills and experience:

- Effectively involving service users and improving services and/or influencing decision makers
- Working collaboratively with staff and managers to improve their involvement and co-production practice
- Thorough understanding of and a passion for coproduction and the benefits it brings
- Excellent communication skills and ability to engage with a range of individuals in a variety of settings
- Experience of developing and implementing strategies, policies and or processes collaboratively with colleagues

**What we can offer you**

We provide a comprehensive benefits package to all our employees, including:

- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme

**How to apply**
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.



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