Remediation Advisor
4 days ago
We have an exciting new opportunity for a Remediation Advisor to join us on a 12-month fixed term contract basis. This role can be based at either our Manchester or Glasgow office with some home working.
As a Remediation Advisor you will be part of a commercially oriented Business Team where you will identify, assess and deliver changes to customer accounts and business systems & processes.
**What will you be doing?**
- Working in a pro-active manner to collate, understand and define business, process, system and customer requirements for existing & potential remediation activity, then translating these into requirements definitions
- Create, coordinate & complete system, data & letter testing prior to execution to ensure the remediation is fit for purpose
- Construction of Project Initiation, Scoping and Closing documents along with detailed Business Requirements documents
- Ability to present business & customer benefits and articulate requirements at all levels including Senior Management
- Engineering of new business processes ensuring that solutions meet the needs of the overall business
- Day to day management and prioritisation of change requests within the project against plans to ensure agreed deadlines are met
- Liaison with Development and IT Teams ensuring end to end testing is both documented and completed
- Performing root cause analysis and documenting findings.
**Is this you?**
- Good analytical and numeracy skills required
- Educated to degree level or relevant experience
- Advanced level use of all Microsoft Office products to support data analysis, (eg using Excel to create pivot tables with data breakdowns)
- SQL experience is preferable but not essential
- Strong documentation skills, in particular the documenting of requirements
- Strong presentation skills
- Ability to facilitate groups of people at all levels to gather meaningful requirements
- Excellent stakeholder management skills
**Why Arrow Global?**
Arrow Global is a leading European investor and asset manager in the non-performing and non-core assets sector. Operating in five different geographies and servicing over 9 million customer accounts, we are evolving a discretionary Fund Management business in order to capitalise on our market opportunities. Our Purpose - building better financial futures
We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have very interactive subsidised events, colleague engagement teams, employee recognition and development programs and the opportunity to work across multiple European countries.
**Please note - we are an equal opportunities employer and FCA regulated company - we will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening.
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