Customer Service Advisor

4 days ago

Manchester, United Kingdom Leaders Romans Group Full time

Revolution Property Management is part of the Leaders Romans Group and provides block management services for a large portfolio of leasehold and build to rent blocks across the country. As a Customer Service Advisor, you will work as part of a dedicated team to deliver outstanding service via target driven KPIs.

This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels.

By joining us you will get a lot more than just a career, you will be provided with the tools and opportunities to create a long term goal to be part of an ever growing group of property experts.

You will be part of a first line response team for all maintenance issues in a fast paced, high volume environment.

Your day to day responsibilities will include:

- Taking the lead in daily call handling and enquiries via our dedicated maintenance and repairs portal.
- Working through all maintenance and repairs requests in priority order.
- Taking full ownership of maintenance and repair requests through to completion, escalating via the correct channels

when required.
- Managing customer service and interaction to the highest standard.
- Professionally and proactively support the Block Managers to facilitate maintenance and repairs across multiple

buildings, in accordance with the company’s management agreements, adhering to policies and procedures, legal and
budgetary requirements.
- Providing a professional and proactive point of contact for all residents, leaseholders, clients and contractors.
- Effectively manage contractors and the instruction of planned and reactive works, ensuring all appropriate and

accurate information is passed to contractors. Contractor follow up conducted to ensure the works are completed to a
high standard.
- Effective management and communication with onsite staff.
- Effective communication with the accounts department of the business.
- Ensure invoices are correctly loaded onto the maintenance and repairs system in a timely manner to support efficient

payment.
- Assisting the Block Manager / Compliance Manager in the instruction of all Health & Safety report remedial actions eg.

FRA, EICR, LOLER etc.
- Manage customer registrations and updates via the customer portal.
- To fully assist and support all areas of the business, including additional responsibilities when required, to successfully

deliver our values and promises

To be considered for this role, you will need the following experience and skills:

- A proven track record of delivering exceptional customer service in a fast-paced environment.
- High level of numeracy, literacy and attention to detail.
- Experience in a target driven call centre environment.
- Ability to prioritise workload and consistently deliver against tight deadlines.
- Customer focused with the ability to adapt to differing personality types.
- Ability to understand, manage and deliver expenditure in line with budgets.

Other desirable requirements:

- Willing to work towards professional IRPM qualification within 12 months of joining the business.
- Basic understanding of Health & Safety requirements for communal buildings.
- Experience of Fixflo and Blockman systems.
- Ability to use Microsoft packages including Outlook, Teams, Word and Excel to a reasonable standard

By joining Leaders Romans Group as a Customer Service Advisor, some of the benefits you can expect to receive are:

- Competitive salary
- 22 days annual leave (plus bank holidays increasing by 1 day each year up to an additional 5 days of leave
- LRG Extras - staff discounts with a wide range of retailers
- Free 24 hours employee assistance programmes
- Staff discount on property and financial services
- Salary sacrifice pension
- Eye care vouchers
- Family friendly Maternity, Adoption, Paternity and parental bereavement policies
- Regular award and recognition prizes to be won
- Refer a friend bonus of up to £400
- Support and investment on gaining professional qualifications to encourage your long terms goals

We do not accept speculative CV’s from agencies.

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Reference ID: Block Service Advisor - Manchester

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