Customer Service Advisor

3 days ago


Manchester, United Kingdom Bridgfords Full time

**Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm
Employment Type - Full-time, permanent**
**The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group, trading locally under our Bridgfords brand.
We are looking for an energetic and enthusiastic customer service specialist, who either has a background within property, or looking to embark within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great communication and relationship skillsand a passion for delivering a quality customer service
**The role of a Property Manager**:
As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who requiresupport throughout the duration of their tenancy.
Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved



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