Sales Team Leader Uk

3 months ago

Surbiton, United Kingdom The Moorings Full time

**We have a new and exciting opportunity, at Sunsail and The Moorings We are currently looking for a new Sales Team Leader to come and join our lively team based in Surbiton.**

Sunsail and The Moorings offer customers unique holiday experiences out on the water. From independent sailing holidays to fully catered crewed and power yacht charter we offer our customers a 5* service. Operating across the globe, we’re passionate about being the very best and pride ourselves on providing unforgettable holidays that truly last a lifetime. Sunsail and The Moorings are proud to be a part of the Travelopia portfolio.

We pride ourselves on inspiring and advising our customers ensuring we deliver a fantastic end to end service. In this role, you will lead our sales team in delivering a premium level of service to all customers through knowledge, skills and experience. You will show a passion for travel and people management, inspiring the team to excel in their day-to-day roles and supporting in their future development.

We offer hybrid working, with 3 days per week in our Surbiton based head office and then the flexibility to work remotely on other days. We also offer a generous commission scheme and travel opportunities to experience the product

**What you will be doing**
- Support a seamless end to end customer journey
- Increase sales and service, performance within the team. Monitor call volumes and match resources, ensuring that targets and service levels are achieved
- Encourage a hard-working, fun environment and build monthly incentives to ensure the team is always motivated
- Mentoring, training and developing the team through all customer interactions
- Identify training requirements (product, process & soft skills) and develop appropriate training based on the team's needs, conducting weekly training sessions to encourage constant improvement
- Ensure smooth integration of new team members, ensuring they receive the relevant induction training
- Monitor performance, timekeeping and service levels and conduct regular 121s, reviews and daily team talks including team huddles on the sales floor
- Ensure the team are up to date with the latest offers and changes in product or processes
- Update the wider business on sales and service performance, highlighting any risk & opportunity areas
- Produce a weekly sales report and attend weekly trading meetings
- Take responsibility for customer escalation calls, concerns or feedback received by team members and take appropriate action
- Manage the sales roster with the assistance of the Sales Manager
- Attend and/or lead educational trips when required
- Develop strong working relationships with Brokers & Group Agents
- Manage our communication templates through our CRM system

**What we are looking for**
- Able to manage people and drive high performance, with proven success in working in a targeted sales environment
- Customer focused and the ability to take ownership and solve complex customer issues
- Strong commercial awareness and understanding of company business plans, objectives and strategy, including competitor awareness
- Lead the team by positive example in all areas including attendance, punctuality, sales ability, willingness to learn and going above and beyond
- You will be confident, high energy, able to empower and support others as well as demonstrate initiative to improve processes and deliver results
- Highly flexible, positive and resilient with the ability to be innovative and create a fun environment
- A passion for travel and sailing is always welcome and the ability to travel and support sales events as needed is highly desirable

**What we can offer**
- Competitive salary with annual salary review plus commission scheme
- 25 days annual leave that increases with length of service (plus bank holidays)
- The opportunity to buy up to 10 days additional holidays per annum
- An enhanced employer contribution pension scheme
- International health insurance and Life insurance
- Travel benefits and retail discounts
- Opportunities to travel within the role

**Our commitment to equity, diversity & inclusion**

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-VS1 #LI-HYBRID

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