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Airport Operations Base Manager

4 months ago

Manchester, United Kingdom TUI Full time

TUI Group is the world’s number one integrated tourism business.Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.The Ground Operationsfunction operates as a multi-disciplinary team of experts driving performance, efficiency and innovation across all aspects of Ground Operations.

Our Airport Operations Base Managers will be integral to the successful delivery of the entire TUI operation at their base/s. The individual will be responsible and accountable for the operational delivery of the TUI programme, meeting and exceeding KPIsand SLAs, customer expectations, and representing TUI at a senior level.

In this role, you’ll report to the Region Manager. Weekend working will be a requirement on a rotational basis.

**Applications close 15 January 2023**

**ABOUT THE JOB**:

- Operating as a senior manager at your respective base(s)co-ordinating and liaising with stakeholders (both internal and external) to ensure the operational excellence of the TUI Operation
- Responsible and accountable for delivering overall station performance across the entire TUI operation, ensuring all station activity is aligned and co-ordinated. This will include but not limited to on time performance, customer service levels and strategy,and safety
- Deliver the Ground Ops auditing schedule to ensure that all third party suppliers are managed and adhere to TUI policies and processes including the delivery of any station improvement plans
- Manage the Ground Operations team on base(s) including performance and development
- Be integral in the establishment, delivery and implementation of mid and long term TUI strategy for airport operations performance
- Active involvement with airport/airline community forums (operational and strategic) at an executive level representing and championing TUI in both short and long term strategic goals
- Responsible for delivering an excellent and consistent customer journey
- Delivering budgetary and financial control at a station level for Ground Operations, providing oversight and identifying efficiencies
- Build productive relationships at a senior level across airports operators, control authorities and suppliers to leverage value for TUI
- Ensure TUI looks great at all times in our airport locations, overseeing our front of house branding to ensure it is prominent, positive and well-maintained
- Initiate and manage a cross departmental approach to operational continuous improvement and strategic development
- Initiate and own senior operational performance meetings with internal & external stakeholders and suppliers. Facilitate and co-ordinate TUI Executive Team meetings with key stakeholder teams
- Identify product and operational enhancements and initiatives to continually develop the TUI product, ensuring we remain ahead of our competitors
- Deputise for the Region Manager when necessary
- Participate in on call response roster and implementation of the station emergency plan
- Be the public face of TUI at your airport(s)

**ABOUT YOU**
**- Significant management experience in aviation, airline, ground handling and supplier management is essential
- A leader with gravitas and presence that is easily able to demonstrate they can embrace and deliver within our TUI values
- Proven experience in leading and managing diverse teams and be able to illustrate continuous development and engagement