Account Support Executive

2 weeks ago

Royal Tunbridge Wells, United Kingdom Vermelo RPO Full time

**Account Support Specialist**

**Overview**

**Account Support Specialist** required to work for one of the UK and Europe’s No1 Cloud-based Telematic providers. Business is booming and the **Account Support Specialist **is at the heart of it by supporting some of their key customers in their daily interaction with the business.

**Responsibilities**
- Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation.
- Maintain accurate and up-to-date records of account-related activities, communications, and interactions.
- Serve as a point of contact for clients, addressing inquiries, requests, and concerns promptly and professionally.
- Coordinate communication between clients and internal teams to ensure timely responses and resolution of issues.
- Facilitate the onboarding process for new partners/customers, ensuring a smooth transition and timely implementation of services or products.
- Collaborate with internal departments to gather necessary information, set up accounts and support with training.
- Support head of Strategic Account Management in ensuring business processes are being followed within the team.
- Provide exceptional customer service to clients, addressing their needs in a timely and professional manner.
- Support in escalated issues in conjunction with the AM to resolve them to clients' satisfaction.
- Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision.
- Prepare regular reports and updates for AM and leadership, highlighting achievements, challenges, and opportunities within the accounts.
- Identify opportunities for process improvements and service enhancement.

**Skills/Experience**
- Ability to build effective relationships at all levels.
- High level of interpersonal, communication and negotiation skills
- Strong organisation and planning skills and deadline-driven
- Project management experience
- Solid experience with CRM software (Odoo) and MS Office (particularly MS Excel & Teams)
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills

**Perks of the Role**
- Fantastic salary £26,000-£28,000 *Experience Dependent*
- Working Hours are Monday-Friday 9 am
- 5 pm
- Private Healthcare
- 5% Employer pension contributions when contributing 5%
- 33 days Holiday
- Company Sick Pay
- Life Assurance 4x annual salary

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Account management: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: In person

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