People Operations Lead

6 months ago

London, United Kingdom Liberis Full time

**People Operations Lead (7-month maternity cover)**

**Reporting to**:Head of People & Culture

**Location**:London, United Kingdom (3-days per week working from office)

**Who we are and why we exist**

At Liberis - merchants matter most We've been on a mission to provide small and medium businesses (SMEs) with accessible and responsive finance since 2007. SMEs account for most businesses worldwide and are critical contributors to job creation and global economic development. They represent about 90% of businesses and more than 50% of employment worldwide. Despite this, more than three quarters (77%) of SME businesses last year were unable to secure the traditional bank financing they desperately needed to grow and thrive. This has created a $5 trillion funding gap for SMEs globally.

That's where Liberis steps in To best help small businesses, Liberis has built the leading global embedded finance platform. Through this, Liberis provides partners with the technology and financial solutions necessary to offer personalised and accessible funding to their small business customers.

To date with ~20 global strategic partners and direct reach to more than 1 million small businesses, Liberis has provided $1 bn of funding in over 50,000 transactions, enabling more than 100,000 jobs to be created and saved. We are making a genuine difference to your local pub, hairdresser and online retailer

We are in a very exciting period of growth, in the UK and internationally, with teams based in London, Nottingham, Stockholm, Atlanta, Munich and remotely. We are looking for talented and ambitious individuals to help us reshape business finance. How we work is as important to us as what we do - exemplified by our behaviours:
1 **Merchants matter most** - our success is tied to our merchants' success

2 **Act like time is running out **- the fastest company in a growing market will win

3 **Own every outcome **- the hardest problems we face are yet to be solved

4 **Communicate directly **- we don't have time to beat around the bush

5 **Prove it**:

- every feature we build, decision we make and action we take, matters

6 **Empathy always** - Liberis wins when every employee thrives

**If our mission and behaviours resonate - get in touch**

**Who are we?**

We are the People & Talent team. We sit at the heart of the business; enabling Liberis to be phenomenal place to work. There are currently 4 of us based in the UK that cover the full global people lifecycle. Our mission is to attract and retain the exceptional people we need to achieve our ambitious growth targets.

**Who are you?**

As People Operations Manager, you will be responsible for managing our full employee life cycle from onboarding right through to offboarding. You will contribute to our mission to create a phenomenal place to work for phenomenal talent, by making sure that we have streamlined ways of working across the people lifecycle; enabling us to attract and retain talent and deliver against our ambitious global growth plans.

**What you'll be doing**

People operations
- Overseeing, documenting, and reviewing all of our people lifecycle processes globally to ensure they are streamlined, customer-focused and fit for purpose as we scale; including joiners, movers, leavers, benefits, performance and reward.
- Responsible for delivering on elements of our People calendar to ensure that initiatives are delivered and communicated in a timely and structured manner.
- Ensuring that people queries are dealt with effectively and promptly via the ticketing system and the People inbox; overseeing first line of support.
- Maintaining our People Hub, and associated resources, to encourage self-service by managers and individual contributors
- Budget and supplier management - ensure that we are managing an allocated list of our external providers effectively and reviewing their performance regularly in order to achieve value for money for Liberis.
- Leading on a range of defined people projects to support delivery of the global People strategy and plan.

Payroll and benefits
- Partnering with Finance, our managers and global PEOs/EORs to ensure global payrolls are run accurately, effectively and efficiently.
- Maintaining our suite of global policies and benefits, ensuring that they remain compliant with local employment laws and regulations, competitive, and are appropriate to our scale.
- Support with Reward management - e.g., using market data to refresh our salary ranges, analysis, and keeping an eye on the market.

People data and analytics
- Maintaining quality people data, and ensuring we optimize the use of the systems it resides in (Cezanne, Culture Amp, Greenhouse).
- Owning the development, production and communication to key stakeholders of the monthly People KPIs - ensuring we take a data-driven approach to everything we do and have clear, tangible actions based on the insights they provide.
- Working with Legal & Compliance to ensure that we have t

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