Paediatric Support Secretary

6 months ago

StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

For more information on this job role, please see attached Job Description or contact Joanne Mould on 01782 675716.

The post holder will play a key role in the day to day administration for the Paediatric Palliative Care team both at Staffordshire’s Children’s Hospital at Royal Stoke (SCHRS) and The Dougie Mac Children's Services team and will have the ability to work on their own initiative to identify and problem-solve issues as they arise. The role involves the provision of a full admin service to the Paediatric Palliative Care Service across both sites and the post-holder will play a pivotal role in the co-ordination of activities within the teams. A key element of this role will be the liaison with Speciality Nurses and Doctors, Social Care Staff, health colleagues in other departments at SCHRS and the Dougie Mac. The post holder will also support the Directorate Management Secretary with adhoc administrative duties including servicing meetings and typing of minutes.

The post holder will work as a Support Secretary within the Directorate/Division to ensure the smooth running of the Paediatric Palliative Care service.

The post holder will also be responsible for communicating information, both written and verbal, with patients, staff and carers and this will require tact and diplomacy. Some of the patients and carers that we have contact with are distressed or anxious and it is expected that the post holder will handle telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with it accordingly.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Please see attached Job Description & Personal Spec or contact Joanne Mould on 01782 675716.

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