Warranty Administrator

2 months ago


East Grinstead, United Kingdom Rolls-Royce Full time

**Job Description**:
**Job Title: Warranty Administrator**

**Working Pattern: Full Time**

**Working location: East Grinstead
**Why Rolls-Royce?
Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, a minimum of three days per week.

**What you will be doing**:

- As a Warranty Administrator, you will enjoy the opportunity to: _
- Raise C4S tickets and process through to completion
- Producing Service Quotations & Invoices.
- Identifying spare parts using Engine Parts Catalogues.
- Issuing Goods and making Stock Transfers as required.
- Collating and checking engineer’s reports, timesheets and mileage / travel where
- necessary
- Checking status of claims on a weekly basis & processing approved warranty claims
- report to Accounts for payment.
- Ensuring prompt and correct delivery of requested warranty returns to our Head
- Office in Germany.
- Raising purchase orders as necessary
- Administer Value Care Agreements with key customers
- Receiving, coding and checking warranty claims to ensure they are correct
- Submitting claims to FN by ensuring that they are submitted within the deadlines set
- Looking into any queries that are raised by FN and liaising with engineers or external
- customers to ensure resolution
- Processing engineers’ reports in the TOGA warranty system Assist with training and onboarding new starters as necessary
-

**Who we’re looking for**:
At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- To be considered for this exciting role, you will require: _
- Computer Literate with good typing skills
- Proficient in MS Office use, particularly XLS, Word and Outlook
- SAP experience desired however full training provided
- Availability to travel to Germany 1 week per year for product training
- MTU Business Portal & Warranty Systems training provided Able to comply with UK National Security vetting process to achieve and maintain Security Clearance
-

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce

**Closing date**:
6th of May 2024

**Job Category**:
Secretarial / Clerical

**Posting Date**:
21 Feb 2024; 00:02



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