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Case Handler

4 months ago

East Grinstead, United Kingdom Rolls-Royce Full time

Description

Case Handler - Rail

Full time

Derby/ Hybrid

Why Rolls-Royce?  

An exciting opportunity has arisen for a Case Handler - Rail to join our team.

You will assist and support the Rail BU by providing service administration for customers and Rail teams.

Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience.

We offer excellent development, a competitive salary and remarkable benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

What you will be doing:

Receiving customer requests for Service / Warranty Work. To raise C4S tickets and process through to completion. Producing Service Quotations & Invoices. Identifying spare parts using Engine Parts Catalogues. Issuing Goods and making Stock Transfers as required. Collating and checking engineer’s reports. Ensuring prompt and correct delivery of requested warranty returns. Raising purchase orders as necessary. Administer Value Care Agreements with key customers. Assisting with preparing parts orders for delivery or collection by engineers. Receiving, coding and checking warranty claims to ensure they are correct. Submitting claims to FN by ensuring that they are submitted within the deadlines set. Looking into any queries that are raised by FN and liaising with engineers or external customers to ensure resolution. Processing engineers’ reports in the TOGA warranty system. Support stock checks. Depot visits to support in audit activities. Attend customer meetings when required. Follow up customer and supplier invoices. Data collection and tracking.

Who we are looking for:

At Rolls-Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These values form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

Good administrative approach and looks forward to coming to work. Good communication skills and a thorough understanding of the Rolls-Royce values. Good attention to detail, well organised, capable of accurate data entry are all essential to the role. Must also have excellent verbal and written customer communication skills. Proficient in Microsoft Office with good keyboard skills, able to work with varied cloud based applications. Be a competent writer of business emails.

We are an equal opportunities employer. We’re committed to developing a diverse team and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

We welcome applications from people with a refugee background.

You can learn more about our global Inclusion strategy at

#LI-VD1 

Job Category

Field Services

Posting Date

03 Jun 2024; 00:06

Posting End Date

17 Jun 2024