Office Service Associate

2 weeks ago


Lewes East Sussex, United Kingdom Harwoods Full time

The role of the Service /Warranty Administrator is to:
➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports.
Service
Aftersales Manager
Service Administrator
Administer warranty policy in the best interests of the business, manufacturer and customer
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Support other staff members on all warranty related matters.
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
probation; Harwoods Academy; succession and development; After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities
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