Service/Warranty Administrator

2 weeks ago


Lewes East Sussex, United Kingdom Harwoods Full time

JOB PURPOSE
The role of the Service /Warranty Administrator is to:
➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.
Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports.
Department/Business/Location:
Service
Reports to:
Aftersales Manager
Responsibilities include:
➔ Record vehicle detail and customer requirements accurately and effectively.
➔ Raise customer job packs in accordance with manufacturer requirements (to pass
manufacturer audit) and 48 hours before the vehicle is due in.
➔ Ensure upsell opportunities are recorded.
➔ Call customers and remind them of their booking 24 hours beforehand.
➔ Ensure customer requirements are fully understood and communicated in an effective
manner to other members of the department.
➔ Ensure 100% customer follow-up post visit.
➔ Carry out self-audits on all completed job packs to ensure manufacturer compliance.
Service Administrator
Administer warranty policy in the best interests of the business, manufacturer and customer
Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure.
To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters.
Maintain relationships with specialist repairers and manufacturer representatives.
in the best interests of the business, manufacturer and customer.
Skills & Requirements
Essential
➔ Smart appearance.
➔ Competency in numeracy, literacy and IT.
➔ Energy and enthusiasm.
➔ Attention to detail.
Experience
Desirable
➔ Experience in administrator roles.
Hours: 8am - 5pm - flexibility for earlier start or later finish
The Harwoods Way
Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:
We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work
We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:
Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN
We operate across 6 counties in the South East of England, namely:
Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire
With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:
recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition
After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities

#J-18808-Ljbffr

  • Brighton, East Sussex, United Kingdom Company: Full time

    Find jobs in the automotive retail industry JOB PURPOSEThe role of the Service /Warranty Administrator is to:➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies.Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and...


  • Lewes, East Sussex, United Kingdom Harwoods Full time

    The role of the Service /Warranty Administrator is to: ➔ Be responsible for all administrative aspects of the service department, in accordance with company and franchise processes and policies. Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports. Service Aftersales...


  • Lewes, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 292978**Salary**: - £24,067 - £25,342**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 4Contents Location About the job **Benefits**: Things you need to...


  • Lewes, United Kingdom Page Personnel Full time

    Office Based - Great company benefits **About Our Client**: Our client based in the Lewes area are looking for a Customer Service Administrator to join their team. **The Key Responsibilities for a Customer Service Administrator.** - Manage own work load, working towards any targets given and share responsibility for all office and administration duties...


  • Lewes, United Kingdom Page Personnel Full time

    Hybrid working - Good company benefits **About Our Client**: Our client based in the Lewes area are looking for a Customer Service Administrator to join their team. **The Key Responsibilities for a Customer Service Administrator.** - Manage own work load, working towards any targets given and share responsibility for all office and administration duties...


  • Lewes, United Kingdom Page Personnel - UK Full time

    Office Based - Great company benefits **About Our Client**: Our client based in the Lewes area are looking for a Customer Service Administrator to join their team. **The Key Responsibilities for a Customer Service Administrator.** - Manage own work load, working towards any targets given and share responsibility for all office and administration duties...


  • Eastbourne, East Sussex, United Kingdom Jago Consultants Full time

    We are currently working with a main car dealership who are looking to recruit an experienced  Service Advisor to join their growing team, Our client prides itself on delivering a consistently high standard of customer care at all time. As a  Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with...


  • Lewes, East Sussex, United Kingdom Page Personnel Full time €25,000 - €30,000

    Payroll Administrator / Lewes / £25k - £30k Client Details My client is a Payroll Bureau looking for a new Payroll Administrator to join the team. Description As a Payroll Administrator, your responsibilities will include: Day to day administration of client payrolls to include RTI submissions and end of year reporting Process payrolls in an...


  • Immingham, North East Lincolnshire, United Kingdom Manpower UK Ltd Full time

    Manpower Logistics are looking to recruit an Automotive Customer Service Administrator for our client in Killingholme. Our client CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more...


  • Lewes, East Sussex, United Kingdom Page Personnel Sales Full time

    About Our Client Our client based in Lewes are looking for a Receptionist and Administrator to join their team. Job Description The key responsibilities of a Receptionist and Administrator will be; Switchboard duties - primary responsibility for handling all incoming telephone calls, providing a courteous and professional service to clients,...


  • Immingham, North East Lincolnshire, United Kingdom Manpower UK Ltd Full time

    Manpower Logistics are looking to recruit an Automotive Customer Service Administrator for our client in Killingholme. Our client CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more...


  • East Grinstead, United Kingdom Rolls-Royce Full time

    **Rail Business Unit Service Administrator** **East Grinstead** We are currently recruiting for a **Rail Business Unit Service Administrator** to assist and support the Rail Business Unit in administering UK & ROI customers. **Why Rolls-Royce?** Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and...

  • Service Coordinator

    3 days ago


    East Boldon, United Kingdom Path Recruitment Full time

    Location East Boldon- Discipline: - Plant Hire, Sweeper Hire, Commercial Vehicles, Tool Hire, Powered Access, Pumps, Power Generation, Accommodation, HVAC, Heavy Plant- Associated job titles: - Service Controller, Service Coordinator, Service Administrator- Job type: - Permanent- Salary: - £30k - 33k per year- Contact name: - Harry Copley-Watts Contact...


  • Lewes, East Sussex, United Kingdom Pro Talent Full time

    ProTalent are currently working with a well-established accountancy firm to recruit a Payroll Administrator to join their successful team in Lewes. The firm: Well established and successful accountancy firm Large, diverse, and loyal client base Offer a full range of accountancy and business advisory services. Lovely, friendly team ...


  • Lewes, East Sussex, United Kingdom ProTalent Limited Full time

    ProTalent are currently working with a well-established accountancy firm to recruit a Payroll Administrator to join their successful team in Lewes. The firm: Well established and successful accountancy firm Large, diverse, and loyal client base Offer a full range of accountancy and business advisory services. Lovely, friendly team The...


  • Lewes, East Sussex, United Kingdom Tate Full time

    Friendly and established company on outskirts of Lewes are looking for a lively Customer Service Administrator, permanent 24k, immediate start, would suit someone sociable who enjoys being in the office full time. Working in a team you will ensure an efficient and helpful service to customers regarding their orders, processing these in a timely fashion and...


  • Immingham, North East Lincolnshire, United Kingdom Manpower UK Ltd Full time

    Manpower Logistics are looking to recruit a Customer Service Administrator for our client in Killingholme. Our client CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200...


  • North East England, United Kingdom Kelly Services (UK) Ltd Full time €25,000 - €27,000

    Handle all administrative tasks within the warranty department in line with company policies. Administer warranty policies to benefit the retailer, manufacturer, and customer. Proficiency in computer systems, databases, word processing, spreadsheets, and audit processes. 30 days holiday (inclusive of Bank Holidays), plus an extra day off on your...


  • Chichester, West Sussex, United Kingdom Service Care Solutions Full time

    Job Title: Administrator Locations: Chichester, PO19 (office based to begin but potential hybrid after training Contract Type: Temporary for 12 weeks covering peak in workload Work Pattern: Monday-Friday full time (37 hours per week) Start Date: ASAP We are looking for an experienced Administrator to carry out office duties for a Local Authority based...


  • Immingham, North East Lincolnshire, United Kingdom Manpower Group (UK) Full time

    CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United...