Customer Service Administrator

3 weeks ago

Immingham North East Lincolnshire, United Kingdom Manpower Group (UK) Full time

CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.

CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customers' specifications. It is a busy, fast-paced environment and as the company continues its rapid growth, a new opportunity has arisen for a Customer Service Administrator.

Your role
  • To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
  • To build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate and courteous responses to enquiries via telephone, email and Teams whilst maintaining a positive, empathetic and professional attitude at all times.
  • Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
  • Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner.
  • Ensure any issues raised are escalated as and when required.
  • Communicate and coordinate between colleagues in relation to all new and existing job cards.
  • To attend and participate in dally department meetings when required.
  • The hours of work would be Monday - Friday 0800- 1700 or 0700 - 1600


Your profile

  • You will have strong administration and customer service skills
  • You must have excellent attention to detail.
  • Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
  • Ability to work to highest quality standards.
  • Good communication and team working skills are essential.
  • Good IT skills are a key requirement with the knowledge on report processing, V Look-up and pivot tables.


Our offer

  • Competitive salary
  • Pension scheme
  • Life Assurance Cover
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