Automotive Customer Service Administrator
1 month ago
Our client
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1928, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe. With 30 ships and more than 200 sailings a week, CLdN provides shortsea roll-on / roll-off (ro-ro) connections between the European continent, the United Kingdom, Ireland, Iberia and Scandinavia and offers the lowest CO2 footprint of all Western European RoRo operators. CLdN's cargo and multimodal services have a Europe-wide reach using CLdN's extensive network of ships, terminals and equipment. CLdN's 3,000 employees ensure that it fulfills its mission: to excel as an integrated provider of maritime links.
CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are being built to fleet customer's specifications. It is a busy, fast-paced environment and as the company continues its rapid growth, a new opportunity has arisen for a Customer Service Administrator.
Your role
To complete all administrative tasks in relation to Warranty, Claims, Repair, Production, Logistics, After Sales and Commercial in a timely and efficient manner.
To build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate and courteous responses to enquiries via telephone, email and Teams whilst maintaining a positive, empathetic and professional attitude at all times.
Manage the incoming mailbox and responding promptly and professionally to customer enquiries.
Effectively support customers with any complaints / issues in line with company processes. Ensuring a solution / alternative arrangement is provided in a timely manner.
Ensure any issues raised are escalated as and when required.
Communicate and coordinate between colleagues in relation to all new and existing job cards.
To attend and participate in dally department meetings when required.
Your profile
Prior experience working in the Automotive industry (E.g., dealing with Warranty's, After sales, Claims, Parts) is desired but not essential.
You will have strong administration and customer service skills.
You must have excellent attention to detail.
Be able to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
Ability to work to highest quality standards.
Good communication and team working skills are essential.
Good IT skills are a key requirement with the knowledge on report processing, V Look-up and pivot tables.
Our offer
Competitive salary
Pension scheme
Life Assurance CoverIf you are interested, apply with your CV or call the office on (phone number removed) to discuss
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