Housing Registrations and Allocations Team Leader

5 months ago

Croydon, United Kingdom Croydon Council Full time

**Housing Registrations and Allocations Team Leader**

Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has recently been redesigned. Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home, underpinned by the new NEC technology being implemented.

We have a number of roles and are seeking dynamic and collaborative individuals to join our management team to provide the best possible service to support tackling homelessness in Croydon. If you are passionate about improving services for residents and working in a fast paced an rewarding environment, then we have the right roles for you.

As a Team Leader you will have direct management responsibility for staff and be responsible for the continued development and effective day to day management of the administration of the Choice Based Letting system.

**About the role**:

- To ensure that the council’s Choice Based Lettings System is maintained to a high standard including good practice.
- To ensure that housing registration and allocations assessments are carried out efficiently and effectively in compliance with legislation and the council policy.
- Ensure and monitor that allocations are made in accordance with council policy and procedures and to implement service improvements where required.
- Ensure the provision of high quality services to customers, by leading and motivating the team and embedding a culture of excellent customer service that delivers great community outcomes

**About you**
- Extensive knowledge of issues relating to the allocation and letting of properties within a local authority, housing association or other social housing organisation.
- Knowledge of housing options available to those in housing need.
- Experience of managing a front-line housing service such lettings, allocations, or homelessness
- Experience of developing allocations and lettings processes.
- Experience of working with housing registers, choice-based lettings, and housing allocations systems.
- Excellent negotiating, influencing and liaison skills to successfully promote the council to private sector landlords and accommodation providers and market housing options to customers, staff, and stakeholders
- Experience of leading and supporting teams to create a collaborative culture that is adaptable to new challenges and ways of working, focused on the customer experience and outcomes
- Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships.

**What we offer**

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. We offer a generous pay and benefits package including generous annual leave entitlement up to 31 days (eligibility criteria applies), access to the Local Government Pension scheme and more.

If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you.

Key dates

Equal opportunities statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

  • 2 Housing Officers

    5 months ago

    Croydon, United Kingdom Southern Housing Full time

    **The role** Southern Housing have an exciting opportunity for a Visiting **2x Housing Officers** to join our Croydon Team. You’ll join the Neighbourhoods Team which consists of dynamic and diverse people. You’ll have the opportunity to provide a comprehensive housing management service, within defined policies and procedures and in accordance with...

  • Housing Support Officer

    5 months ago

    Croydon, United Kingdom Albany Housing Full time

    Albany housing is a London based not-for-profit organisation aiming to prevent homelessness. We work closely with vulnerable and socially excluded individuals to help transform their lives. We have a great opportunity for A Housing & Support Worker to join our team and provide support to our residents in the Croydon & surrounding area in view of them...

  • Housing Support Officer

    5 months ago

    Croydon, United Kingdom Albany Housing Full time

    Albany housing is a London based not-for-profit organisation aiming to prevent homelessness. We work closely with vulnerable and socially excluded individuals to help transform their lives. We have a great opportunity for A Housing & Support Worker to join our team and provide support to our residents in the Croydon & surrounding area in view of them...

  • Housing Contact Centre Team Leader

    4 weeks ago

    Croydon, Greater London, United Kingdom Croydon Council Full time

    About the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and developing procedures to enhance overall productivity and...

  • Housing Contact Centre Team Leader

    4 weeks ago

    Croydon, Greater London, United Kingdom Croydon Council Full time

    About the RoleCroydon Council is seeking an experienced Team Leader to lead a team of Customer Service Advisors in our new dedicated housing customer contact centre. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and developing procedures to enhance overall productivity and...

  • Front of House Team Captain

    4 days ago

    Croydon, Greater London, United Kingdom German Doner Kebab Full time

    Job Title: Shift Leader Front of HouseAt German Doner Kebab, we are seeking a highly skilled and experienced Shift Leader Front of House to join our restaurant team. As a Shift Leader Front of House, you will be responsible for ensuring exceptional guest service and maintaining high standards of quality control, hygiene, and health and safety.Key...

  • Service Team Leader

    1 month ago

    Croydon, Greater London, United Kingdom Rentokil Initial plc Full time

    Service Team Leader OpportunityWe are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial plc. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the Croydon area.Key...

  • Service Team Leader

    1 month ago

    Croydon, Greater London, United Kingdom Rentokil Initial plc Full time

    Service Team Leader OpportunityWe are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial plc. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the Croydon area.Key...

  • Housing Customer Service Team Leader

    4 days ago

    Croydon, Greater London, United Kingdom Croydon Council Full time

    About the RoleWe are seeking a Customer Service Team Leader to lead a team of Customer Service Advisors in our Housing Contact Centre. The successful candidate will be responsible for delivering a responsive and accessible repairs service, improving customer satisfaction, and deploying resources to deal with peak demands.Key ResponsibilitiesMonitor service...

  • Housing Contact Centre Team Leader

    5 months ago

    Croydon, United Kingdom Croydon Council Full time

    Croydon is a diverse borough with 13,400 social housing homes. Our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, we have created a new dedicated housing customer contact centre to be one of the friendly and helpful entry points for our customers. The contact centre...

  • Deputy Pensions Team Leader

    5 days ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Deputy Pensions Team Leader

    5 days ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Deputy Pensions Team Leader

    6 days ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Deputy Pensions Team Leader

    5 days ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Care Team Leader

    4 weeks ago

    Croydon, Greater London, United Kingdom Care UK Full time

    Care Team Leader OpportunityWe are seeking a dedicated and compassionate Care Team Leader to join our team at Care UK. As a Care Team Leader, you will play a vital role in ensuring the highest standards of care are delivered to our residents.About the RoleAs a Care Team Leader, you will be responsible for leading and supervising your shift, case managing...

  • Care Team Leader

    4 weeks ago

    Croydon, Greater London, United Kingdom Care UK Full time

    Care Team Leader OpportunityWe are seeking a dedicated and compassionate Care Team Leader to join our team at Care UK. As a Care Team Leader, you will play a vital role in ensuring the highest standards of care are delivered to our residents.About the RoleAs a Care Team Leader, you will be responsible for leading and supervising your shift, case managing...

  • Housing Contact Centre Team Leader

    3 weeks ago

    Croydon, Greater London, United Kingdom Croydon Council Full time

    Croydon Council is seeking a skilled Team Leader to lead a dedicated housing customer contact centre. The successful candidate will be responsible for delivering a responsive and accessible repairs service, improving customer satisfaction, and developing the capability of Customer Service Advisors. Key responsibilities include monitoring service performance,...

  • Housing Contact Centre Team Leader Grade 10

    3 weeks ago

    Croydon, Greater London, United Kingdom Croydon Council Full time

    About the RoleCroydon Council is seeking a skilled and experienced Team Leader to join our Housing Contact Centre team. As a key member of our team, you will be responsible for leading a team of Customer Service Advisors who provide exceptional service to our residents.Key ResponsibilitiesLead a team of Customer Service Advisors to deliver excellent customer...

  • Service Team Leader

    3 weeks ago

    Croydon, Greater London, United Kingdom Rentokil Initial Full time

    Job Title: Service Team LeaderWe are seeking a highly motivated and experienced Service Team Leader to join our team at Rentokil Initial in Croydon. As a Service Team Leader, you will be responsible for leading a team of Service Drivers to deliver exceptional customer service and maintain high-quality service standards across the Croydon area.Key...

  • Team Leader

    2 weeks ago

    Croydon, United Kingdom Caridon Group Full time

    Young Persons Team Leader Salary - £30,000Full time - PermanentLocation - Thornton Heath (Croydon)Hours - 40 hours will be inclusive of shifts including some weekendsClosing Date: First suitable applicant will be recruited Caridon Young Living is a young person's 24 hour supported housing provider in London....