Housing Registrations and Allocations Team Leader

6 months ago

Croydon, United Kingdom Croydon Council Full time

**Housing Registrations and Allocations Team Leader**

Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has recently been redesigned. Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home, underpinned by the new NEC technology being implemented.

We have a number of roles and are seeking dynamic and collaborative individuals to join our management team to provide the best possible service to support tackling homelessness in Croydon. If you are passionate about improving services for residents and working in a fast paced an rewarding environment, then we have the right roles for you.

As a Team Leader you will have direct management responsibility for staff and be responsible for the continued development and effective day to day management of the administration of the Choice Based Letting system.

**About the role**:

- To ensure that the council’s Choice Based Lettings System is maintained to a high standard including good practice.
- To ensure that housing registration and allocations assessments are carried out efficiently and effectively in compliance with legislation and the council policy.
- Ensure and monitor that allocations are made in accordance with council policy and procedures and to implement service improvements where required.
- Ensure the provision of high quality services to customers, by leading and motivating the team and embedding a culture of excellent customer service that delivers great community outcomes

**About you**
- Extensive knowledge of issues relating to the allocation and letting of properties within a local authority, housing association or other social housing organisation.
- Knowledge of housing options available to those in housing need.
- Experience of managing a front-line housing service such lettings, allocations, or homelessness
- Experience of developing allocations and lettings processes.
- Experience of working with housing registers, choice-based lettings, and housing allocations systems.
- Excellent negotiating, influencing and liaison skills to successfully promote the council to private sector landlords and accommodation providers and market housing options to customers, staff, and stakeholders
- Experience of leading and supporting teams to create a collaborative culture that is adaptable to new challenges and ways of working, focused on the customer experience and outcomes
- Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships.

**What we offer**

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. We offer a generous pay and benefits package including generous annual leave entitlement up to 31 days (eligibility criteria applies), access to the Local Government Pension scheme and more.

If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you.

Key dates

Equal opportunities statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

  • 2 Housing Officers

    6 months ago

    Croydon, United Kingdom Southern Housing Full time

    **The role** Southern Housing have an exciting opportunity for a Visiting **2x Housing Officers** to join our Croydon Team. You’ll join the Neighbourhoods Team which consists of dynamic and diverse people. You’ll have the opportunity to provide a comprehensive housing management service, within defined policies and procedures and in accordance with...

  • Regional Housing Professional

    2 weeks ago

    Croydon, Greater London, United Kingdom Clarion Housing Full time

    Job OverviewWe are seeking a skilled Regional Housing Administrator to join our team at Clarion Housing. The successful candidate will work alongside a team of customer-focused administrators who provide an effective service.The role is based in Croydon, with a fixed-term contract until June 2025. As a Regional Housing Administrator, you will be responsible...

  • Housing Support Officer

    7 months ago

    Croydon, United Kingdom Albany Housing Full time

    Albany housing is a London based not-for-profit organisation aiming to prevent homelessness. We work closely with vulnerable and socially excluded individuals to help transform their lives. We have a great opportunity for A Housing & Support Worker to join our team and provide support to our residents in the Croydon & surrounding area in view of them...

  • Housing Support Officer

    6 months ago

    Croydon, United Kingdom Albany Housing Full time

    Albany housing is a London based not-for-profit organisation aiming to prevent homelessness. We work closely with vulnerable and socially excluded individuals to help transform their lives. We have a great opportunity for A Housing & Support Worker to join our team and provide support to our residents in the Croydon & surrounding area in view of them...

  • Housing Contact Centre Team Leader

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    Croydon is a diverse borough with 13,400 social housing homes. Our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, we have created a new dedicated housing customer contact centre to be one of the friendly and helpful entry points for our customers. The contact centre...

  • Care Team Leader

    3 weeks ago

    Croydon, Greater London, United Kingdom Care UK Full time

    Join a Multi-Award Winning Care Provider as a Care Team LeaderCare UK is a leading care provider seeking a passionate and caring individual to lead and supervise shifts. As a Care Team Leader, you will play a vital role in creating and delivering the best care plans for our residents.Leading and supervising your shift teamCase managing residents and liaising...

  • Deputy Pensions Team Leader

    2 months ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Deputy Pensions Team Leader

    3 weeks ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client...

  • Deputy Pensions Team Leader

    2 months ago

    Croydon, United Kingdom Alexander Lloyd Full time

    Job Description About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client...

  • Deputy Pensions Team Leader

    2 months ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Deputy Pensions Team Leader

    2 months ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Deputy Pensions Team Leader

    2 months ago

    Croydon, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Deputy Team Leader

    2 weeks ago

    Croydon, Greater London, United Kingdom Alexander Lloyd Full time

    We are seeking an experienced professional to lead our Pensions Administration team. As a Deputy Team Leader, you will be responsible for allocating and overseeing work, attending meetings, and maintaining up-to-date knowledge of technical changes.RequirementsAt least 5-8 years of experience in pension administrationStrong technical pensions and legislation...

  • Repairs Team Leader

    6 months ago

    Croydon, United Kingdom Your Option Services Full time

    **Repairs Team Leader** Your Option Services Ltd carry out disrepair and handyman services for multiple clients across London. We are seeking a Repairs Team Leader to join our team. You will be responsible for supervising team members, supporting residents with reactive repairs and maintenance across various properties; working across a route with a wide...

  • Care Team Leader

    1 month ago

    Croydon, Greater London, United Kingdom Care UK Full time

    Care UK - A Rewarding Career Opportunity in HealthcareWe are seeking an experienced and compassionate Care Team Leader to join our team in Croydon. As a key member of our healthcare team, you will be responsible for leading and supervising your shift, case managing residents, and liaising with families, healthcare professionals, and other stakeholders. You...

  • Deputy Pensions Team Leader

    3 weeks ago

    Croydon, Cambridgeshire, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client...

  • Deputy Pensions Team Leader

    3 weeks ago

    Croydon, Cambridgeshire, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client...

  • Deputy Pensions Team Leader

    2 months ago

    Croydon, UK, London, United Kingdom Alexander Lloyd Full time

    About the company: Are you ready to take the next step in your career within the dynamic world of Pensions Consultancy? Alexander Lloyd is partnered with a growing UK Pensions Consultancy in Surrey. A fantastic opportunity to join a growing Pensions Administration business who are going from strength to strength. Due to recent new client wins, our client is...

  • Team Leader

    1 day ago

    Croydon, United Kingdom Alliance Healthcare Full time

    Did you know that Alliance Healthcare delivers to over 17,000 pharmacies, doctors, hospitals and health centres twice a day from across the UK? Are you an enthusiastic and motivated team worker looking for the next step or a change in your career? Are you looking for a challenging and rewarding role? If so we might have just what you are looking...

  • Project Coordinator

    7 months ago

    Croydon, United Kingdom Southern Housing Full time

    **The role** We are currently seeking a Project Coordinator to join our social impact within Partnerships and Social Values. This is a hybrid working role (Minimum two days in the office) which can be based from our offices in Croydon, Farrington, Sittingbourne or Sussex. Within this role you will be responsible for coordination of projects and activities...