Customer Service Advisor
2 weeks ago
We are looking for a driven and confident individual to join our team working in a high-profile fertility industry. At Access Fertility we have an outcomes-based approach to work. We value our staff and respect that they have a life outside of work. Our culture encourages work life balance and a work hard and play hard attitude
The role
Who are we?
Access Fertility is the first, largest and most trusted provider of IVF Refund & Multi-Cycle Programmes in the UK. We work with more than 60 partner fertility clinics to offer patients the chance to fix the cost of IVF treatment, make savings and receive a refund if they do not have a baby.
Who we are looking for
This role would suit anyone who has excellent customer service skills. An interest in healthcare and experience using Microsoft office packages is essential. Previous experience, while helpful, is not required as full training will be provided. This role requires a good standard of spoken Spanish and English.
We are currently following a hybrid model with employees working at least 2 days in our office based in Farringdon, London and remote working for the rest of the week. We also have a team in Spain who currently work remotely.
**Benefits**:
Flexible working, Generous Maternity pay, Matched Paternity allowance, Bonus scheme Cycle to work & Positive work environment.
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Flexitime
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London, EC1V 4LY: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in London, EC1V 4LY
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