Cx Customer Service Advisor

2 weeks ago


London, United Kingdom May & Stephens Full time

**CX Customer Service Advisor**

**£30k**
- **3-month Fixed Term Contract**_
- **London - Hybrid Working**_

A global digital marketplace based within the heart of London are actively seeking a CX Customer Service Advisor to join their team on a 3-month Fixed Term Contract.
- **The role**:_

As the CX Customer Service Advisor you will be responsible for handling and responding to GDPR requests from customers, alongside this you will be responsible for:

- Performing pre-sale audio and video checks
- Managing and tracking payments and managing credit note request
- Identifying and analysing suspicious or fraudulent accounts
- Actioning GDPR requests to remove personal data
- Actioning GDPR requests to product data
- Maintaining highly accurate data in our systems.
- Performing operational tasks for clients
- Develop a deep understanding of all support activities and make suggestions to improve and innovate our products and services
- **Key requirements**:_

As the CX Customer Service Advisor you will have at least 2 years’ experience working within a similar role and you must have experience using **ZenDesk**.
- **You must also have**:_
- Proven customer service work experience, ideally on a helpdesk.
- A detailed knowledge of **ecommerce**, ideally with previous work experience with an aggregator website or similar marketplace
- Exceptional communication and interpersonal skills.
- Exceptional problem-solving skills, ideally demonstrating a flair for getting things done in an entrepreneurial fashion.
- Excellent organisation and time management skills, with the ability to prioritise workload and delegate effectively.
- Demonstrate a strong work ethic and committed to seeing tasks through to completion.

In return you will be offered to be part of a lively office to work alongside great individuals and potentially offered a permanent opportunity after the contract.

This is a call center type role which focuses heavily on customer service / relations.

**Job Types**: Full-time, Temp to perm

**Salary**: £29,999.00-£30,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person


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