Customer Experience
Found in: Talent UK C2 - 7 days ago
In this role you will
Deliver quick, friendly service over phone and email, working towards SLAs Build expertise in our different services so that you can independently solve a wide variety of issues, and know when to escalate to other teams Review our customer’s wills to ensure they accurately reflect their wishes Suggest efficiencies and support process improvements
About you
You’re passionate about customer service. You have a view on what separates good from great customer experiences and enjoy providing them You love cracking a problem, and sweat the details when it comes to getting something right You’re a great communicator, able to explain complex things in simple terms Your friends and family would describe you as a caring, helpful person with strong interpersonal skills, always looking out for others and finding ways to make things better You have experience working in a customer-facing role in a fast-paced, high volume environment, ideally within a startup or high empathy industry ( funerals, healthcare, charities) You’re adaptable, flexible and eager to support other areas of our business, particularly at busy times Ideally you’ve used tools like Zendesk and Aircall before, but what matters is being able to easily pick up new processes and systems
What we offer
A competitive salary of £30k + stock options 28 days of annual leave plus the usual public holidays Hybrid working; our team work a minimum of 2 days/week from our east London (Haggerston) office Personal development budget of 3 days and £1000 per year Regular team socials & company-wide events A chance to make a meaningful contribution to people's lives and deaths-
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