Customer Experience Strategist

4 weeks ago

London, United Kingdom bp Full time

Location
- United Kingdom - London
- Travel required
- Negligible travel should be expected with this role
- Job category
- Procurement
- Relocation available
- This role is not eligible for relocation
- Job type
- Professionals
- Job code
- RQ066504
- Experience level
- Senior

Job summary

**Entity**:
Customers & Products
**Job Family Group**:
Procurement & Supply Chain Management Group
**Job Summary**:
Do you want to make a real contribution to the sustainability of our planet? Electric vehicles are having a huge impact on the energy transition, join bp pulse and you can be part of that impact.

bp pulse are the UK’s fastest growing EV charging network and we need YOU to help us on our adventure to get to an Electric Future and become NetZero.

We’re looking to meet the growing global demand for safe, sustainable, and affordable energy. We aim to deliver the fastest, most convenient network of 100,000 EV charging points worldwide by 2030. To do this, we need rapidly to grow our fantastic team with the best talent out there.

YOU can help us get there, we’re looking for a global Customer Experience Strategist. There is no established formula, customers are changing their habits at lightning speed and there are new ways to charge every day. So if you’re passionate, curious and ready to take on one of the most exciting challenges in the market today, this is for you.

This exciting new role is in our growing customer experience and customer team as we put customers at the heart of what we do. You’ll be responsible for defining the end-to-end customer experience strategy for bp pulse to ensure the business to focused on the right outcomes.

**Responsibilities**:

- Own the pulse customer experience strategy globally, will be the authority on the customer priorities in pulse and with a deep understanding of customer and commercial impact experience initiatives will have.
- Accountable for customer metrics including acquisition and lifetime value, and using these to ensure that all activity across teams is driving positive outcomes for customers and the business.
- Define and shape the customer experience strategy across all products, platforms and systems and drive functional roadmaps to deliver on the strategy.
- Partner with CX Managers in B2C and B2B to size and prioritize the key experiences, ensure all are clear on the problem, why we are looking to address and the commercial impact.
- Partner with in-market P&L holders to ensure prioritization is clear and justified.
- Building the plans and requirements for the key customer facing touchpoints and building this into several disciplines roadmaps including product, operations, and marketing.
- Build a senior network across all areas to create the right partnerships and influence to establish agreement for the overall strategic direction that is the right focus commercially and for our customers.
- Support in mapping and auditing key journeys, developing a deep understanding of customer needs, decision-points, actions and interactions to inform CX strategy.
- Ongoing development of our understanding of the customer, their mindsets, needs, journeys and insights to drive decision-making at pulse.

Essential:

- Demonstrable experience in developing large scale customer-centric strategies, preferably in new industries.
- Advanced knowledge of customer experience practice and methodologies.
- Understanding of product, operations, and marketing disciplines.
- Highly analytical and strong insight-generation skills.
- Excellent attention to detail and sound business judgement.
- Ability to balance commercial and customer drivers.
- Can develop spend and resource requirements to meet goals.
- Relevant experience of reporting and presenting high quality insights and business recommendations to influence senior stakeholders and workstreams.
- Degree / professional qualification preferred.

What can we offer you to electrify your career with us?

At bp pulse, we are expanding our global business with the dynamism and buzz of a new start up. With benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to enable you to craft your own career path, life and health insurance, medical care package and many others. In this role you will feel empowered, capable, energised, and able to act as decision makers.

Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, neuro diversity, age, marital status, veteran status, or disability status.

bp pulse operates a 60% office (central London), 40% home flexible working policy i.e., we rock a hybrid model and offer the best of both worlds

**Travel Requirement**

Negligible travel should be expected with this role
**Relocation Assis

  • Media Strategist

    6 days ago

    London, United Kingdom Sainsbury's Full time

    **Location** - Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT **Hours** - Full-time **Contract-Type** - Permanent **Salary** - Competitive Plus Benefits **Areas of business** - Nectar 360 Ltd **Closing date** - 2024/06/01 12:30:00 **Job ID** - 234347 The Strategist will plan integrated campaigns on...

  • Brand Strategist

    4 weeks ago

    London, United Kingdom ADLIB Full time

    Login to bookmark this Job **Brand Strategist**: **Independent Branding & Design Agency**: - Location **London** - Type **Permanent** - Salary **£60k - £75k** **Brand Strategist / Planner for a leading and independent Brand & Design Agency.** **Excellent opportunities for progression and work with top household name brands.** **Based in a beautiful...

  • Creative Strategist

    1 month ago

    London, United Kingdom ADLIB Full time

    **Creative Brand Strategist / Planner.**: - **£50k - £60k depending on experience.**: - **Join a thriving design and communications agency in East London and work with some of the best in the industry.** **What you’ll be doing** - You'll work with the Creative Strategic Director to plan, form, and articulate creative ideas for integrated client...

  • Strategist

    1 month ago

    London, United Kingdom REDSOFA BERLIN GMBH Full time

    **INTEGRATED STRATEGIST** **Location: London / HYBRID** **Salary: 35,000 - 50,000 GBP** **WHO’S THIS WITH?** I have partnered with an independent agency who create customer experience for today’s world. With expertise spanning Brand, Content, Commerce and Technology, they deliver purposed, tailored and effective work that help brands to forge genuine...

  • Senior Data Strategist

    1 month ago

    London, United Kingdom Harnham Full time

    **SENIOR DATA STRATEGIST** **LONDON** **£55,000-£65,000 + BONUS +BENEFITS** **THE COMPANY** This company is a large, international agency that works with clients across a variety of sectors. Their goal is to help their clients understand their customers better. They are a fun collaborative company, looking for someone who has a passion for datastrategy...

  • Associate Strategist

    4 weeks ago

    London, United Kingdom Omnicom Health Group Full time

    Overview: **Position Title**:Associate Strategist **Supervisor**:Senior Strategist/Director of Strategy **Function**:Strategy **Location**:London As an associate strategist you have a unique opportunity to contribute fresh perspective and dynamic ideas to the ever-evolving landscape of healthcare communications. This role is a learning journey where your...

  • Creative Strategist

    1 month ago

    London, United Kingdom air-recruitment Full time

    Creative Strategist - Creative Marketing Agency, Central London (Hybrid) – £35-£50K dependent on experience. This fresh agency have some incredible clients to work with. You’ll be joining a team who love what they do, and deliver a range of integrated campaigns that produce real results. Are you the Strategist we’re looking for? We’re looking for...

  • Senior Experience Strategist

    4 weeks ago

    London, United Kingdom Goodman Masson Full time

    My client, a leading integrated wealth manager and professional services group, is looking for a Senior Experience Strategist to join the team on a permanent basis. **Job purpose** A good understanding of brand strategy is highly desirable for this role. **Key Responsibilities**: - Translate business and user needs and technology constraints into...

  • Senior Strategist

    1 month ago

    London, United Kingdom Mustard Jobs Full time

    **Job type**: - Permanent**Emp type**: - Full-time**Industry**: MD **Salary type**: - Annual**Salary**: - GBP £65,000.00**Location**: - London, UK**Job published**: - 22/02/2023**Job ID**: - 62163An established brand & packaging agency is looking for a Senior Strategist immersed within FMCG to join their London team. The agency produces work for the...

  • Account Technology Strategist

    1 month ago

    London, United Kingdom Microsoft Full time

    **Overview**: Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the...

  • Senior CRM Strategist

    1 week ago

    London, United Kingdom VCCP Full time

    The VCCP Partnership is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels. Our work transcends the marketing mix, leading everything from social media or launch...

  • Senior CRM Strategist

    1 week ago

    London, United Kingdom VCCP Full time

    The VCCP Partnership is an integrated communications agency set up in 2002 by Charles (V), Rooney (C), Adrian (C) and Ian (P), who founded the agency on the principles of simplicity, collaboration, un-preciousness and integration around ideas rather than channels. Our work transcends the marketing mix, leading everything from social media or launch...

  • Digital Data Strategist

    2 weeks ago

    London, United Kingdom Match Digital Full time

    Our client We’re helping to build teams at a well-known digital agency with offices in London, New York and Chicago. They are firm believers in the power of creativity to create great change and bring together diverse talents to solve challenges, encourage stronger relationships and build brand value. The Strategist will analyse clients’ businesses,...

  • Content Strategist

    1 month ago

    London, United Kingdom Incisive Media Full time

    Incisive Media, part of the Arc network, is an entrepreneurial and creative, digital-facing organisation on the cutting edge of media. Working in the sustainability and financial services markets, we provide analyst-grade insight, business intelligence, and content to specialist networks of business professionals around the globe. Incisive Works is the...

  • Programmatic Strategist

    1 month ago

    London, United Kingdom Digital Waffle Full time

    **Programmatic Strategist**: **Job details**: - Posted 18 May 2023 - Salary £40000 - £45000 per annum - LocationSouth East London - Job type Permanent - DisciplineMarketing - ReferenceSS-6182 - Contact NameSophie Shakeshaft **Job description**: **A Vibrant, people-first agency based in London is on the hunt for a Senior Programmatic Strategist to join...

  • Social Strategist

    1 month ago

    London, United Kingdom Major Players Full time

    Major Players are currently working with one of the biggest toy companies in the world!! They are looking for a **freelance mid - senior Social Strategist** to support their lead Strategist on their huge annual Digital fan event. You will be working in quite a small dedicated team who use agile Sprint methodology to deliver the project.This is a combination...

  • Freelance Strategist

    4 weeks ago

    London, United Kingdom Green Park Content Full time

    Job Title: Freelance Strategist Job Description: In this role, you will be responsible for landing a pure strategy piece for a high-profile client. Your primary tasks will include conducting audits of the client's digital presence in selected markets, engaging in stakeholder calls, and leading the planning and execution of a comprehensive Digital...

  • Senior Strategist

    1 month ago

    London, United Kingdom Salt Search Full time

    My client are looking for a brilliant Senior Strategist to join them on a 2 month basis to provide support on an online banking client. - Creative agency experience is essential - Experience working with banking / finance clients a must - Outside IR35

  • Partner Strategist

    1 month ago

    London, United Kingdom CallTower Full time

    All Jobs Remote Partner Marketing Strategist The Partner Marketing Strategist // EMEA is responsible for creating and executing scalable marketing programs that benefit CallTower’s EMEA Partner Program. The position’s mission is to strategically market and align sales team members within the EMEA community, fast-track CallTower’s brand with...

  • Conversion Rate Optimisation Strategist

    4 weeks ago

    London, United Kingdom Profile 29 Full time

    **Job: Conversion Rate Optimisation Strategist / Remote (UK)** This company is one of the UK’s leading conversion optimisation agencies working with high volume transactional big brands. They create, optimise, and personalise customer experience to increase revenue for clients. They are looking for an additional Conversion Rate Optimisation (CRO)...