CX Capability Owner
3 weeks ago
A B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.
Responsibilities:
- Define and run CX programmes and projects that cut across multiple channels and products
- Explore and introduce new capabilities that will make match the business future proofed and deliver opimisation across CRM, personalisation, optimisation, and experimentation.
- Provide end-to-end guidance and support to product teams across the life cycle of an experiment
- Proactively propose opportunities identified from experimentation results and data to stakeholders.
- Team up with the product managers to identify the key metrics for prioritising and own the roadmap by identifying the biggest opportunities for growth.
- Provide thought-leadership and guidance on how to continuously evolve.
- Guide the product teams in analysis and translate data to interpret product changes - (A/B test, switchback experiment etc.) and vice-versa
- Execute and evolve the standardised experimentation process working closely with the product peers, development team, data scientists and other stakeholders
Requirements:
- Proven experience of delivering customer experience / CX
- Good knowledge across a range of CRO research and testing tools (Google Analytics, VWO, Optimizely, with a particular focus on Adobe Target).
- Experience in insight and analysis, hypothesis generation & testing roadmap strategy
- Excellent hands-on digital CRO skills with proven ability to review customer journeys, funnel analysis and content performance data
- Experience of working in an extended Product Team to drive roadmaps and development activity.
- Strong knowledge of quantitative optimization techniques.
- Excellent Numerical and Presentation skills.
- A passion for the customer and ability to drive improvement in that improves satisfaction.
- Please do not apply if you require sponsorship
£55-60,000 Base Salary
12-month FTC
ASAP start
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CX Capability Owner
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products. Define and run CX programmes and projects that cut across multiple channels and products Explore and introduce new capabilities that will make match the business future proofed and deliver opimisation...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeJob Description A B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products. Define and run CX programmes and projects that cut across multiple channels and products Explore and introduce new capabilities that will make match the business future proofed and deliver...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Responsibilities:Define and run CX programmes and projects that cut across multiple...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products. Responsibilities: Define and run CX programmes and projects that cut across multiple channels and products Explore and introduce new capabilities that will make match the business future proofed and deliver...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.Responsibilities:Define and run CX programmes and projects that cut across multiple channels and productsExplore and introduce new capabilities that will make match the business future proofed and deliver...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.Responsibilities:Define and run CX programmes and projects that cut across multiple channels and productsExplore and introduce new capabilities that will make match the business future proofed and deliver...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Responsibilities:Define and run CX programmes and projects that cut across multiple...
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London,, UK, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.Responsibilities:Define and run CX programmes and projects that cut across multiple channels and productsExplore and introduce new capabilities that will make match the business future proofed and deliver...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.Responsibilities:Define and run CX programmes and projects that cut across multiple channels and productsExplore and introduce new capabilities that will make match the business future proofed and deliver...
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London, United Kingdom EMR | Specialist in Marketing Recruitment Full timeA B2C financial services provider is seeking a CX Capability Owner to define and implement programmes that cut across multiple channels and products.Responsibilities:Define and run CX programmes and projects that cut across multiple channels and productsExplore and introduce new capabilities that will make match the business future proofed and deliver...
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