Leasehold Consultation Officer

2 weeks ago

London, United Kingdom Tempting Recruitment Full time

Tempting Recruitment are working alongside our client, a LOCAL AUTHORITY, who are looking to recruit an experienced **Leasehold Consultation Officer** to join their team based in the London area.

**JOB DETAILS**
- PAY RATE: £25.44 per hour Umbrella
- WORK TYPE: Temporary
- WORK PATTERN: Full Time
- LOCATION: London

**JOB SUMMARY**

To deliver the statutory consultative programme for leasehold major works and service charges, including responding to observations and associated correspondence from residents. Together with Leasehold Finance Officers, support the production of corresponding service charges and estimates and all the associated enquiries and disputes.

**JOB DESCRIPTION**
The duties and responsibilities of the role will include:

- Develop and maintain knowledge of the legislation and best practice in relation to leasehold consultation and leasehold management.
- To provide prompt and accessible consultation services for Leaseholders including; the calculation of service charges; major works billing; reserve fund; shared ownership rent and ground rent.
- To plan and successfully deliver a range of leaseholder statutory consultation documentation that includes details of works, potential timescales and calculation of charges.
- Ensure leaseholders’ observations during the consultation period are responded to, within time limits, liaising with the relevant staff in other departments.
- To be responsible for key decisions during the co-ordination and delivery of section 20/20b consultations in accordance with statutory timescales and notifications. Ensuring that these are carried out in accordance with the lease.
- To work in collaboration with colleagues in the Leasehold Income Team to calculate annual and major works service charges to produce estimated, interim and actual invoices which are accurate, reasonable, and in accordance with legislation and local procedures and policies.
- To collate all financial records pertaining to communal and structural expenditure in relation to property service charges and major works, and be responsible for the high level of accuracy and maintenance of financial information provided for the calculation of service charges and major works.
- To carry out necessary actions for the production of service charges, major works, ground rent and shared ownership rent.
- To liaise with the Property Services team to support the calculation and issuing of Section 20 notices to protect the financial position of the landlord.
- To record and report any errors or inaccuracies within the accounting processes and financial recording systems, and to implement any appropriate improvements to ensure an efficient service.
- To provide appropriate background information and to perform necessary calculations for all service charge and major works enquiries, including Section 125 offer notice information.
- To attend consultation meetings with Property Services Colleagues to provide technical advice about the section 20 process. Ensure all plans and associated documentation is available in advance of meetings and collate post-meeting feedback reports for internal departments.
- To provide expert Leasehold advice and guidance to Neighbourhood Housing Managers and frontline housing teams and ensure relevant information on Leaseholder matters is shared across the business in order for housing teams to deliver an effective leaseholder service.

**THE SUCCESSFUL CANDIDATE**
- Demonstrable knowledge of the Section 20 consultation processes.
- Demonstrable knowledge of preparing for and presenting evidence at a First Tier Tribunal (Property Chamber) and County Court.
- Understanding of at least one of the following housing acts or legislation and how they pertain to leasehold management:
Leasehold Management Legislation
Right to Buy and LVT procedures
Landlord and Tenant Act 1985
Common-hold and Leasehold Reform Act 2003
- An understanding of housing and service charges legislation and the legal processes which govern the resolution of disputes.
- Experience of delivering successful consultation programmes.
- Experience of speaking clearly and consicely in front of audiences and to a wide number of stakeholders.
- Experience listening to customers views and acting upon them.

**HOW TO APPLY

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