Leasehold Advisor
Found in: beBee jobs GB - 3 weeks ago
You are an experienced leasehold professional with a firm understanding of relevant legislation pertinent to Leaseholder Services and excellent customer service skills.
An adapt communicator with the ability to draft different forms of written communications, you are also adept at using productivity tools to track job progress.
Equipped with experience in accounts, you have the know-how to produce estimates, actuals, interim, and final accounts.
Your specialist skills also lie in advising leaseholders on their different payment options and effectively liaising with multiple internal and external stakeholders.
You bring a proactive approach to professional development and personal growth, seeking always to maintain an up-to-date understanding of lease regulations and policies.
What the Job Involves
As a Leasehold Advisor, you'll provide expert advice and information to leaseholders, while maintaining a high standard of customer service.
Part of your daily tasks will involve resolving disputes, handling complaints and FOI requests, and managing compensation and write-off situations.
You'll take the lead in communicating with leaseholders and other stakeholders, producing materials such as letters, newsletters, and web content.
Dutifully maintaining records, you'll calculate leaseholders' share of charges and produce accounts in a timely manner, assisting in financial planning.
You'll consistently look for ways to improve the service, reflecting on customer feedback and existing processes to boost operational efficiency.
Attending industry-oriented events and liaising with leaseholders will also be part of your role. You'll advise contract administrators and consultants, ensuring accurate consultation letters and costing while watching out for Section 20 requirements.Proactively managing cases going to first-tier tribunals and court proceedings, you'll liaise with our internal solicitor, supplying required documentation.
Lastly, in addition to advising leaseholders on their payment options, you'll also support and guide vulnerable leaseholders by referring them to suitable assistance services.
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