Customer Service Advisor

2 weeks ago


London, United Kingdom G.WORRALL & SON LIMITED Full time

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.

To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.

To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service. To contribute towards service development plans and support the management in implementation of these plans.

**Job Types**: Full-time, Temp to perm

**Salary**: From £15.66 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Loyalty bonus

**Experience**:

- customer service: 6 years (required)
- local council: 1 year (required)
- Administrative: 6 years (required)
- social housing: 1 year (required)

Work Location: In person

Reference ID: LOCK



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