Housing Advisor
2 weeks ago
Tower Hamlets
£20 Per Hour
I am recruiting for a local authority who is looking for someone to work in a busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. This role is the first point of contact for residents, and covers service areas including repairs, leasehold, rents, estate facilities and general customer enquiries.
**Key Accountabilities**:
To schedule appointments and manage hand-offs with specialist support teams.
To record actions and outcomes on the relevant ICT system, and manage customer records.
To provide customer services at all THH customer contact points and work flexibly to deliver the service to the hours of operation agreed with residents.
To undertake outbound contacts to support vulnerable residents, consultation and satisfaction surveys.
To undertake a range of customer services support activities (forms processing and document management).
To provide support and liaise with mobile staff within the Neighbourhood Housing Service and other specialist delivery teams.
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