Housing Advisor
1 month ago
**MAIN PURPOSE OF THE JOB**
1. To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues.
2. Expressly protecting occupancy rights and preventing homelessness.
3. To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options
4. To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved
5. To ensure excellent customer service standards are maintained for all client groups and contribute to year on year improvement of those standards
**DUTIES & RESPONSIBILITIES**
1. To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
2. Completion of Needs Assessment and Personalised Housing Plans and issuing Section 148 notices and correspondence in line with Homelessness Reduction Act 2017.
3. To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness
4. To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
Knowledge
A detailed understanding of
the law in relation to:
- Assured Shorthold tenancies;
Assured tenancies;
Rent Act tenancies; Excluded & non-excluded
tenancies;
Sub-tenancies and
licences;
Including:
- How they are created; The security of tenure they provide;
Rights to repairs;
Protection from harassment and unlawful eviction; How possession may be recovered;
Notices to be served; Deposit protection where applicable; and
Rules in relation to the terms of the tenancy.
Homelessness Reduction
**Job Types**: Full-time, Temp to perm
Contract length: 7 months
**Salary**: From £22.00 per hour
Schedule:
- Overtime
Ability to commute/relocate:
- East London, E1: reliably commute or plan to relocate before starting work (required)
**Experience**:
- homelessness (required)
- Housing Advisor (required)
Work Location: In person
Reference ID: R907409Q
-
Service Advisor
2 days ago
London, United Kingdom HDR Advisor Full time €14We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...
-
Quality Advisor
2 days ago
London, United Kingdom Phoenix Community Housing Full timePhoenix Community Housing is looking for a resident liaison advisor to join a unique and award-winning housing association. You will work with colleagues, partners and contractors to ensure they put our residents' needs at the centre of our approach to delivering services and contracts, so that disruption is minimised and residents are kept informed in a...
-
Housing Advisor
4 weeks ago
East London, United Kingdom CATCH22 CHARITY Full time**MAIN PURPOSE OF THE JOB** 1. To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues. 2. Expressly protecting occupancy rights and preventing homelessness. 3. To ensure customers...
-
Housing Advisor
4 weeks ago
London, United Kingdom Colbern Limited Full time500710-2415-2438 NCD Housing Advisor Tower Hamlets Contract £19.05 per hour Our client is looking for 3 experienced Housing Advisors. Our Housing Services Contact Centre (HSC) are looking to recruit 2 x Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident...
-
Housing Advisor
4 hours ago
London, United Kingdom Ingeus Full timeHousing AdvisorLocation: HaringeySalary: £32,000Ingeus are currently looking for a Housing Advisor to provide participants on Restart with informed support, appropriate information and specialist advice to progress positive actions regarding their housing situation, allowing them to focus on getting back into Employment. You will offer advice, advocacy and...
-
Housing Advisor
1 hour ago
London, United Kingdom Cardinal Hume Centre Full timeWe are looking for an experienced Housing Advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty. You will have gained a minimum of two years’ experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an...
-
People Change Advisor
1 month ago
London, United Kingdom Southern Housing Full timeRole: People Advisors (Change) Advert Closing: 14th April 2023 **Salary**: Circa £35,000- £40,000 per annum, depending on experience **Location**: Can be based at our office in Farringdon, Croydon or Sittingbourne Contract type: Fixed Term Contract until 31/12/2023 Hours: 35 hours At Southern Housing, our residents are at the heart of everything we...
-
Housing Advisor
2 months ago
City of London, Greater London, United Kingdom Aatom Recruitment Full timeJob Description Our Housing Services Contact Centre (HSC) are looking to recruit 1 Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. We require skilled advisors who can manage...
-
People Advisor
1 month ago
London, United Kingdom Southern Housing Group Full timeRole: People Advisors Advert Closing: Tuesday 7th Feburary 2023 **Salary**: Circa £35,000- £40,000 per annum, depending on experience Location: Can be based at our office in Farringdon, Croydon or Sittingbourne Contract type: Permanent Hours: 35 hours At Southern Housing, our residents are at the heart of everything we do. As one of the largest...
-
Housing Options Advisor
1 week ago
London, United Kingdom i-Jobs Full timeJob Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: £21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: To...
-
Customer Service Advisor
4 days ago
London, United Kingdom One Housing Group Full time**Customer Service Advisor (Part Time)** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our...
-
Customer Service Advisor
3 days ago
London, United Kingdom One Housing Group Full time**Customer Service Advisor (Part Time)** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our...
-
Apprentice Learning and Development Advisor
1 minute ago
London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full timeEmployer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our...
-
Housing Options Advisor
2 weeks ago
London, United Kingdom i-Jobs Full timeJob Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: ...
-
Housing Advisor
4 weeks ago
London, United Kingdom Aatom Recruitment Full timeOur Housing Services Contact Centre (HSC) are looking to recruit 1 Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. This role is the first point of contact for our residents, and...
-
Training Services Consultant
2 days ago
London, United Kingdom HDR Advisor Full time €14We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...
-
Resident Liaison Advisor
2 days ago
London, United Kingdom Phoenix Community Housing Full timePhoenix Community Housing is looking for a resident liaison advisor to join a unique and award-winning housing association. The resident liaison advisor's role ensures that customers receive all the information and support they need to manage the disruption caused when major or extensive works are carried out to their homes. You will work with...
-
Customer Service Advisor
4 weeks ago
London, United Kingdom Pertemps London Full timeHousing Repairs Customer Services Advisor – Temp £18.52 per hour - West London / Hybrid London Local Authority is seeking an experienced Housing Repairs Customer Services Advisor to join their Repairs team at their Hammersmith offices. This is an ongoing temporary role to start ASAP and will pay £18.52 per day PAYE. This is a hybrid role and will involve...
-
Housing Option Advisor
1 month ago
London, United Kingdom Tempting Recruitment Full timeExciting Career Opportunity**:Housing Option Advisor** **About Us**: At Tempting Recruitment, we take pride in connecting great talent with exciting opportunities. Our client, a leading council, is renowned for its empowering work culture and meaningful initiatives. **The Position**: - To interview and assess homeless people - To prevent homelessness by...
-
Housing Customer Service Advisor
2 weeks ago
London, United Kingdom Voxconsultants Full timeHousing Repairs Customer Service Advisor This is a HOUSING REPAIRS customer service advisor position 1 Looking for 6 repairs officers to provide a single point of contact for those contacting the council's about housing services and repairs. 2 To ensures that customers receive a timely and positive response to their contact with the council's, achieving...