Housing Advisor

1 month ago


East London, United Kingdom CHANGE UN LIMITED Full time

**MAIN PURPOSE OF THE JOB**

1. To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues.

2. Expressly protecting occupancy rights and preventing homelessness.

3. To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options

4. To ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved

5. To ensure excellent customer service standards are maintained for all client groups and contribute to year on year improvement of those standards

**DUTIES & RESPONSIBILITIES**

1. To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.

2. Completion of Needs Assessment and Personalised Housing Plans and issuing Section 148 notices and correspondence in line with Homelessness Reduction Act 2017.

3. To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness

4. To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.

Knowledge

A detailed understanding of

the law in relation to:

- Assured Shorthold tenancies;
Assured tenancies;
Rent Act tenancies; Excluded & non-excluded

tenancies;
Sub-tenancies and

licences;
Including:

- How they are created; The security of tenure they provide;
Rights to repairs;
Protection from harassment and unlawful eviction; How possession may be recovered;
Notices to be served; Deposit protection where applicable; and

Rules in relation to the terms of the tenancy.

Homelessness Reduction

**Job Types**: Full-time, Temp to perm
Contract length: 7 months

**Salary**: From £22.00 per hour

Schedule:

- Overtime

Ability to commute/relocate:

- East London, E1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- homelessness (required)
- Housing Advisor (required)

Work Location: In person

Reference ID: R907409Q


  • Service Advisor

    2 days ago


    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Quality Advisor

    2 days ago


    London, United Kingdom Phoenix Community Housing Full time

    Phoenix Community Housing is looking for a resident liaison advisor to join a unique and award-winning housing association. You will work with colleagues, partners and contractors to ensure they put our residents' needs at the centre of our approach to delivering services and contracts, so that disruption is minimised and residents are kept informed in a...

  • Housing Advisor

    4 weeks ago


    East London, United Kingdom CATCH22 CHARITY Full time

    **MAIN PURPOSE OF THE JOB** 1. To provide comprehensive advice and guidance to private sector tenants, RSL tenants and leaseholders directed at resolving landlord disputes, disrepair issues, rent problems, security of tenure issues and service charge issues. 2. Expressly protecting occupancy rights and preventing homelessness. 3. To ensure customers...

  • Housing Advisor

    4 weeks ago


    London, United Kingdom Colbern Limited Full time

    500710-2415-2438 NCD Housing Advisor Tower Hamlets Contract £19.05 per hour Our client is looking for 3 experienced Housing Advisors. Our Housing Services Contact Centre (HSC) are looking to recruit 2 x Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident...

  • Housing Advisor

    4 hours ago


    London, United Kingdom Ingeus Full time

    Housing AdvisorLocation: HaringeySalary: £32,000Ingeus are currently looking for a Housing Advisor to provide participants on Restart with informed support, appropriate information and specialist advice to progress positive actions regarding their housing situation, allowing them to focus on getting back into Employment. You will offer advice, advocacy and...

  • Housing Advisor

    1 hour ago


    London, United Kingdom Cardinal Hume Centre Full time

    We are looking for an experienced Housing Advisor with excellent communication and interpersonal skills who is passionate about enabling people to overcome homelessness and poverty.  You will have gained a minimum of two years’ experience of housing advice and casework through paid or other voluntary experience. A legal qualification would be an...

  • People Change Advisor

    1 month ago


    London, United Kingdom Southern Housing Full time

    Role: People Advisors (Change) Advert Closing: 14th April 2023 **Salary**: Circa £35,000- £40,000 per annum, depending on experience **Location**: Can be based at our office in Farringdon, Croydon or Sittingbourne Contract type: Fixed Term Contract until 31/12/2023 Hours: 35 hours At Southern Housing, our residents are at the heart of everything we...

  • Housing Advisor

    2 months ago


    City of London, Greater London, United Kingdom Aatom Recruitment Full time

    Job Description Our Housing Services Contact Centre (HSC) are looking to recruit 1 Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. We require skilled advisors who can manage...

  • People Advisor

    1 month ago


    London, United Kingdom Southern Housing Group Full time

    Role: People Advisors Advert Closing: Tuesday 7th Feburary 2023 **Salary**: Circa £35,000- £40,000 per annum, depending on experience Location: Can be based at our office in Farringdon, Croydon or Sittingbourne Contract type: Permanent Hours: 35 hours At Southern Housing, our residents are at the heart of everything we do. As one of the largest...


  • London, United Kingdom i-Jobs Full time

    Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: £21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: To...


  • London, United Kingdom One Housing Group Full time

    **Customer Service Advisor (Part Time)** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our...


  • London, United Kingdom One Housing Group Full time

    **Customer Service Advisor (Part Time)** We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our...


  • London, United Kingdom https:careers.originhousing.org.ukjobs4462508-learning-and-development-advisor Full time

    Employer Location Flexible working arrangements with office attendance when required. Head Office at Euston, London Salary £40,437pa Closing date 29 May 2024 Origin – Great homes, positive people and strong communities A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our...


  • London, United Kingdom i-Jobs Full time

    Job Opportunity: Housing Options Advisor (Temporary) Position: Housing Options Advisor Contract: Temporary, 3-month contract with the possibility of an extension. Possibility of Extension: Yes, based on performance Pay Rate: 21.00 per hour (PAYE) Working Hours: 35.00 hours per week, Monday to Friday, 08:45 - 17:00 Location: SM4 5DX Job Purpose: ...

  • Housing Advisor

    4 weeks ago


    London, United Kingdom Aatom Recruitment Full time

    Our Housing Services Contact Centre (HSC) are looking to recruit 1 Housing Advisors to work in a very busy environment, who are energetic and enthusiastic people, who are committed to positively managing resident expectations and providing consistently brilliant customer service, over the phone. This role is the first point of contact for our residents, and...


  • London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...


  • London, United Kingdom Phoenix Community Housing Full time

    Phoenix Community Housing is looking for a resident liaison advisor to join a unique and award-winning housing association. The resident liaison advisor's role ensures that customers receive all the information and support they need to manage the disruption caused when major or extensive works are carried out to their homes.  You will work with...


  • London, United Kingdom Pertemps London Full time

    Housing Repairs Customer Services Advisor – Temp £18.52 per hour - West London / Hybrid London Local Authority is seeking an experienced Housing Repairs Customer Services Advisor to join their Repairs team at their Hammersmith offices. This is an ongoing temporary role to start ASAP and will pay £18.52 per day PAYE. This is a hybrid role and will involve...


  • London, United Kingdom Tempting Recruitment Full time

    Exciting Career Opportunity**:Housing Option Advisor** **About Us**: At Tempting Recruitment, we take pride in connecting great talent with exciting opportunities. Our client, a leading council, is renowned for its empowering work culture and meaningful initiatives. **The Position**: - To interview and assess homeless people - To prevent homelessness by...


  • London, United Kingdom Voxconsultants Full time

    Housing Repairs Customer Service Advisor This is a HOUSING REPAIRS customer service advisor position 1 Looking for 6 repairs officers to provide a single point of contact for those contacting the council's about housing services and repairs. 2 To ensures that customers receive a timely and positive response to their contact with the council's, achieving...