Night Auditor
6 months ago
**Job Description**:
The Night Auditor welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
The main duties and responsibilities are as follows:
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Work Experience
Required skills:
- Previous experience in customer facing role is an advantage
- Ability to take decisions and think on your feet
- Strong written and verbal communication skills in English
- Excellent interpersonal skills and positive attitude
- Ability to work well as a team
- Computer literate and ability to learn new software
**Benefits**:
- Attractive Bonus Scheme
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Training & Development
- Additional holidays with service
- International Development Opportunities
-
Night Auditor/receptionist
5 months ago
Manchester, United Kingdom Ibis Hotel Manchester Centre Princess Street Full timeFirst impressions are everything! As a Night Receptionist, you will welcome and take care of our guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing? - Greet, respond to requests and settle accounts while providing exceptional service from check-in to check-out - Take...
-
night auditor
4 days ago
Manchester, United Kingdom Novotel Manchester Centre Full timeCompany DescriptionJoinus at Accor,wherelife pulseswithpassion!?The Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:...
-
Night Auditor Ambassador
2 weeks ago
Manchester, United Kingdom Aimbridge Full timeAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide.As a Night Auditor Ambassador at Aimbridge Hospitality, you will play a vital role in ensuring the safety and security of hotel guests and staff during the night. As an ambassador to the hotel, you will utilize your expertise...
-
Night Auditor, Malmaison
6 months ago
Manchester, United Kingdom Malmaison Full time£12.50 Per Hour, 42 Hours Permanent Contract Malmaison Deansgate 4 on 4 off 12 Hour Shifts Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity...
-
Night Auditor
3 months ago
Manchester, M1 5LE, United Kingdom Leonardo Hotels Full timeBe Yourself – Be a Bold Team Player– Be Leonardo As a Night Auditor, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! You’ll be running the night...
-
Hotel Night Auditor
5 months ago
Manchester, United Kingdom Villé Hotel Full timeVillé Hotel is located in the heart of Manchester Gay Village. We are a small, 26 bedroom non corporate hotel located on Canal Street in Manchester City Centre. We are currently recruiting for the position of a full and part time Night Auditor / Receptionist. You must have at least one year experience in customer service. You must be responsible,...
-
Night Crew Member
5 months ago
Manchester, United Kingdom Moxy Manchester City Hotel Full time**Moxy Manchester City** KE Hotels have brought Marriott's newest hotel brand to Manchester, transforming a former hat factory in the city's vibrant Spinningfields district. Moxy is designed to capture the rapidly emerging next-generation traveller combining stylish design, approachable service, latest technology and an affordable price. **Job...
-
Quality Auditor
5 months ago
Manchester, United Kingdom National Care Group Full time**Job Description**: **Our potential plus our commitment changes lives** National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. We work closely with the people we support, their family members, local authorities and care providers to provide high quality, person-centred support across...
-
Night Crew Member
6 months ago
Manchester, United Kingdom KE Hotels Full time**Job Profile** We're looking for a confident communicator who can help make the hotel a relaxed environment to make guests feel at home, while keeping everyone safe & secure. **Moxy Manchester City** Independently owned & operated by KE hotels, we have partnered with Marriott International to deliver an exciting new hotel brand to Spinningfields. Our...
-
night auditor
16 hours ago
Manchester, United Kingdom Novotel Manchester Centre Full timeCompany DescriptionJoinus at Accor,wherelife pulseswithpassion!?The Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:...
-
Hotel Nights Team Member
5 months ago
Manchester, United Kingdom Crowne Plaza Manchester Full time**What you’ll be doing!** Crowne Plaza Manchester City Centre requires a Night Duty Manager to join our team. We’re looking for an ambitious, hardworking professional with a passion for delivering great customer service to work 4 days out of 7 days. The Duty Manager will be responsible for the hotel during the night ensuring all process and procedures...
-
Night Shift Stockroom Auditor
2 weeks ago
Manchester, United Kingdom RGIS Full timeAbout RGISAs a leading global provider of stocktaking solutions, we help retailers achieve stocktake accuracy and compliance. With a strong presence in the North West, we offer stocktaking services to major high street retailers and supermarkets, including Sainsbury's, Tesco, Morrison's, Asda, and Waitrose.Job RoleWe are seeking energetic and motivated...
-
Technical Officer
4 weeks ago
Manchester, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled Technical Officer to join our team at Alcumus. As a Technical Officer, you will play a critical role in ensuring the quality and accuracy of our certification services.Key ResponsibilitiesConduct technical reviews of Stage 1, Stage 2, Recertification & ETS audit reports for certificate decisionAssist in the...
-
Technical Officer
3 weeks ago
Manchester, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled Technical Officer to join our team at Alcumus. As a Technical Officer, you will play a crucial role in ensuring the quality and accuracy of our certification services.Key ResponsibilitiesConduct technical reviews of Stage 1, Stage 2, Recertification & ETS audit reports for certificate decisionAssist in the...
-
Technical Officer
4 weeks ago
Manchester, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled Technical Officer to join our team at Alcumus. As a Technical Officer, you will play a key role in ensuring the quality and accuracy of our certification and compliance services.Key ResponsibilitiesConducting technical reviews of Stage 1, Stage 2, Recertification & ETS audit reports for certificate...
-
Technical Officer
3 weeks ago
Manchester, United Kingdom Alcumus Full timeAbout the RoleWe are seeking a highly skilled Technical Officer to join our team at Alcumus. As a Technical Officer, you will play a critical role in ensuring the accuracy and quality of our certification services.Key ResponsibilitiesConduct technical reviews of Stage 1, Stage 2, Recertification & ETS audit reports for certificate decisionAssist in the...
-
Technical Officer
5 months ago
Manchester, United Kingdom Alcumus Full time**Description**: **Please note that there will be a requirement to attend the office 3 days per week.** The Technical Officer is responsible for ensuring the effective and compliant administration of all technical aspects of the certification process, in adherence with business and UKAS requirements. While primarily focused on UK Operations, the role may...
-
Manchester
6 months ago
Manchester, United Kingdom RGIS Full timeAbout us Stocktaking solutions for all types of retail stores, from global chain stores to the local supermarket. RGIS is the partner you can trust for stocktake accuracy, merchandising, store support, store compliance, store insights, store development and store planning. **Full-time Stocktake Auditors and Drivers.** **RGIS Inventory Specialists** is one...
-
Quality Assurance Executive
5 months ago
Manchester, United Kingdom Caspian Insurance Full time**About us** Caspian Insurance Caspian Insurance is looking to grow their Call Audit & Compliance team and are looking for an experienced call auditor / quality assurance executive / compliance officer ideally from Financial Services however other sectors will be considered. Want to be rewarded for the hard work you put in? Join Caspian Insurance and...
-
International Business Coordinator
6 months ago
Manchester, United Kingdom Alcumus Group Full timeDescription Alcumus ISOQAR is one of the UK's leading ISO certification bodies, auditing and certifying businesses against a range of ISO standards. The Overseas Business Coordinator role holds responsibility for supporting the International and Delivery Support Manager in all matters relating to the coordination of international certification...