Hotel Nights Team Member

6 months ago

Manchester, United Kingdom Crowne Plaza Manchester Full time

**What you’ll be doing**

Crowne Plaza Manchester City Centre requires a Night Duty Manager to join our team. We’re looking for an ambitious, hardworking professional with a passion for delivering great customer service to work 4 days out of 7 days. The Duty Manager will be responsible for the hotel during the night ensuring all process and procedures are followed and guest security is a priority at all times. The ideal applicant should be capable of supervising a shift and working alone at times when dealing with basic functions, such as checking guests in and out, reconciling accounts, communicating with reception, food and beverage, housekeeping and taking initiative for necessary tasks. You will work as part of a team supporting the hotel in areas such as cleaning, bar service and basic cooking for room service. A flexible schedule and willingness to work occasional overtime when necessary are essential

**Who you’ll be working for**

Crowne Plaza Manchester City Centre perfectly situated in the heart of Manchester in the trendy Northern Quarter, Victoria and Piccadilly Stations and Shudehill Tram and Bus Interchange are all within a short walking distance of this stunning city centre hotel. With the Manchester Arena, The Printworks and the Manchester Arndale centre on our doorstep we attract guests from all over the world for lots of different reasons With 228 bedrooms, a gym, meetings rooms and our cosy and inviting glasshouse bar and restaurant we really are a spectacular place to start your Centre Island career journey

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 600 employees. At Centre Island we deliver the brand with Centre Island Values. All our employees are engaged &, enthusiastic with a Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service
- Full uniform provided
- Discounted staff menu available
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
- Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
- Training & Development and the opportunity to work with a fast paced, customer-focused company

**Job Profile**

**Main Duties and Responsibilities**:
1. Check In guests / Check out guests

2. Monitoring efficiency of all night shift processes

3. Communicate and assist with guest requests

4. Support the security of the hotel

5. Balance the day’s card purchases and your shifts cash

6. Cleaning of public areas and areas of the hotel as required by IHG way of clean

7. Balance the day’s conference postings.

8. Balance the day’s overall revenue report

9. Nightly floor walks to ensure guest security

10. Support the reception team in the morning.

11. Serve within the F&B outlets as guests require

12. Support auditors when required

13. Create a positive work environment for team and colleagues

14. Ensure Front of House Management are informed at all times

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

**Salary**: £24,960.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Work Location: In person

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