Collections Agent
4 months ago
Job Introduction
37.5 hours to be worked between 8am - 8pm Monday - Friday and 9am - 6pm Saturday, working five days in any seven including weekends, bank holidays and evenings.
We are looking for an experienced Customer Care Agent to work within the Collections Team within a lively team at Go Car Credit near Warrington (Birchwood Business Park)
**What we do?**
At Go Car Credit we are specialists in helping people secure finance who may have been declined by other lenders. We want to help our customers get back on the road to better credit. The primary focus is ethical and responsible lending and treating customers fairly, which forms our core values.
We want to provide those with impaired credit profiles the green light to enable them to walk on to a dealer’s forecourt with confidence, helping them get behind the wheel in no time.
We are responsible, treat customers fairly, supportively and are always straightforward with them.
Go Car Credit are a disability confident employer and a real living wage employer.
**The Role**:
The Collections Agents are the main point of contact for our customers who may experience financial difficulties. They handle inbound customer calls, dealing with a range of queries, as well as taking payments, managing complaints and assisting with payment-related questions. You will also make outbound calls relating to outstanding payments and to discuss payment plans for customers in financial difficulties. Detailed training will be provided to build on your existing experience. You will help our customers understand their financial and legal obligations and always have ‘treating customers fairly’ at the forefront of your mind.
**The right Collections Agent will have**:
- Experience in dealing with customer queries - ideally including payment plans, making payments, managing arrears and repossessions on Hire Purchase agreements.
- High levels of accuracy and attention to detail with a track record of delivering excellent customer service.
- Experience of dealing with customer financial difficulties, considering those who are financial vulnerable
- ideally within a regulated environment with an understanding of ‘treating customers fairly’. An understanding of FCA and FLA would be desirable.
- Experience of handing inbound and outbound customer and third party calls in a fast-paced environment.
- Experience of updating customer records quickly and accurately.
- High levels of verbal and written communication with strong influencing skills.
- Ability to work collaboratively with colleagues and customers for the mutual benefit of our customers and our business.
**Why Join?**
Our people, culture and values are also something to be proud of and we offer:
- Competitive salary and performance-related bonus
- Opportunity for flexible home/office working
- Company laptop and phone access provided for home working
- Starting holidays of 25 days plus bank holidays, increasing with service
- Voluntary overtime
- Clear development path with training and development
- Occupational sick pay
- Pension scheme
- Free parking and convenient business park location
- Regular charity and engagement activities
- Employee Assistance Programme (EAP)
- BenefitHub discount platform
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower.
INDHP
Package Description
**Collections Agent - **Warrington (Birchwood Business Park)**
**Hybrid working (Home & Office)**
**£26,000 - £28,000 basic depending on experience + Bonus (up to £200 per month) + Excellent Benefits
-
Experienced Collections Agent
4 months ago
Warrington, United Kingdom Finda Recruitment Full timeJob Introduction 37.5 hours to be worked between 8am - 8pm Monday - Friday and 9am - 6pm Saturday, working five days in any seven including weekends, bank holidays and evenings. We are looking for an experienced Customer Care Agent to work within the Collections Team within a lively team at Go Car Credit in Warrington (Birchwood Business Park). **What we...
-
Collections Agent
4 weeks ago
Warrington, United Kingdom Davies Talent Solutions Full timeDo you have a passion for helping people find solutions?A leading Specialist Lender of Consumer Finance is seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team.About the Role:In this important role, you'll play a key role in assisting customers facing payment difficulties. You'll work collaboratively with...
-
Collections Agent
2 months ago
Warrington, United Kingdom Davies Group Full timeDo you have a passion for helping people find solutions? A leading Specialist Lender of Consumer Finance is seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team. About the Role: In this important role, you'll play a key role in assisting customers facing payment difficulties. You'll work collaboratively...
-
Collections Administrator
2 weeks ago
Warrington, United Kingdom CV-Library Full timeCollections Administrator North West £30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within...
-
Collections Specialist
1 week ago
Warrington, Warrington, United Kingdom CBC Resourcing Solutions Full time £30,000 - £35,000Collections SpecialistWe are seeking an experienced Collections Specialist to join our team at CBC Resourcing Solutions. The successful candidate will be responsible for managing the manual arrears process, working closely with the Head of Collections, Head of Recoveries, and Collections Manager.Key responsibilities include: Managing the manual arrears...
-
Collections Specialist
2 weeks ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:Are you passionate about helping people find solutions to their financial challenges?We're seeking a dedicated and results-driven Collections Agent to join our growing Customer Care team at Davies Group.In this key role, you'll play a vital part in assisting customers facing payment difficulties. You'll work collaboratively with customers to...
-
Collections Specialist
1 month ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers with outstanding balances to develop personalized payment plans.Collaborate with customers to identify the root cause of payment issues and negotiate timely...
-
Collections Specialist
1 month ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers with outstanding balances to develop personalized payment plans.Collaborate with customers to identify the root cause of payment issues and negotiate timely...
-
Collections Specialist
4 weeks ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.Collaborate with customers to identify the root cause...
-
Collections Specialist
4 weeks ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.Collaborate with customers to identify the root cause...
-
Collections Administrator
2 weeks ago
Warrington, Cheshire, United Kingdom CBC Resourcing Solutions Full time €30,000 - €35,000Collections Administrator North West £30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within a fast...
-
Call Centre Agent
5 months ago
Warrington, United Kingdom Indeed Flex Full time**Note**: This job is for Indeed Flex, but will take place at a client's worksite. **Indeed Flex are hiring Call Centre Agents in Warrington** Join Indeed Flex, today. We’re Indeed Flex, and we provide job seekers with the fastest way to find temporary work that fits their lifestyles, giving you the choice over where, when and how you work. We are...
-
Driver
5 months ago
Warrington, United Kingdom Moto Agent Full time**Join Our Team as a 3.5 Tonne Vehicle Collection and Delivery Driver!** Are you a reliable and flexible driver with a full clean license? We are looking for a dedicated 3.5 tonne vehicle collection and delivery driver to join our team. Whether you have prior experience or are eager to learn, we want to hear from you! **Position Details**: - **Working...
-
Operations Support Agent
5 months ago
Warrington, United Kingdom Fedex EU Full timeWe have an exciting opportunity for you to join our team of Operation Support Agents. **Who we are**: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is...
-
Italian Speaking Customer Service Agent
5 months ago
Warrington, United Kingdom Flex Full timeFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Italian Speaking Customer Service Agent
5 months ago
Warrington, United Kingdom Flex Full timeFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Office Data Entry
2 weeks ago
Warrington, Cheshire, United Kingdom CBC Resourcing Solutions Full time €30,000 - €35,000Collections Administrator 30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within a fast paced environment...
-
Customer Service Representative
1 month ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.Listen empathetically to customer concerns and...
-
Customer Service Representative
2 months ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.Listen empathetically to customer concerns and...
-
Motor Claims Handlers
5 months ago
Warrington, United Kingdom MPJ Recruitment Ltd Full time**Motor Claims Handler - Warrington** This well-established organisation is looking for a Motor Claims Handler. **Key Accountabilities**: - To provide a claims handling service by acting as first point of contact for clients - Reporting and recording details of new motor incidents and submitting the FNOL to the client’s relevant motor insurer and...