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Collections Specialist

2 months ago

Warrington, Warrington, United Kingdom Davies Group Full time
About the Role:

We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.

Key Responsibilities:
  • Proactively engage with customers with outstanding balances to develop personalized payment plans.
  • Collaborate with customers to identify the root cause of payment issues and negotiate timely payments.
  • Communicate collection policies and procedures in a professional manner, ensuring positive customer relationships.
  • Process payments and update customer accounts accurately, adhering to strict data protection regulations.
  • Document all customer interactions and maintain accurate records.
Requirements:
  • A compassionate and understanding individual with a genuine desire to help others.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations.
  • Strong problem-solving and analytical skills to identify solutions for customers.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
  • Strong computer literacy skills and proficiency in relevant customer service software.
What We Offer:
  • Holiday allowance increasing with length of service, including bank holidays.
  • A day off for your Birthday.
  • Clear development pathways and training.
  • Reward and recognition platform.
  • Occupational sick pay.
  • Pension scheme.
  • Free parking and convenient business park location.
  • Regular charity and engagement activities.
  • Employee Assistance Programme (EAP).
  • Benefit Hub discount platform.
  • Refer a friend scheme.
  • Great amenities on the business park, including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities, and shower.