Collections Agent
4 weeks ago
- Proactively reach out to customers with outstanding balances.
- Listen empathetically to customer concerns and identify the root cause of payment issues.
- Collaborate with customers to develop realistic and sustainable payment plans.
- Clearly communicate collection policies and procedures in a professional manner.
- Negotiate and secure timely payments while maintaining positive customer relationships.
- Process payments and update customer accounts accurately.
- Document all customer interactions and adhere to strict data protection regulations.
- A compassionate and understanding individual with a genuine desire to help others.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations.
- Strong problem-solving and analytical skills to identify solutions for customers.
- Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
- Strong computer literacy skills and proficiency in relevant customer service software (a plus).
- Experience in a collections environment or a related field (a plus).
- Holiday allowance which increases with length of service including bank holidays (starting at 25 days and increasing to 27 with length of service)
- A day off for your Birthday
- Clear development pathways and training
- Reward and recognition platform
- Occupational sick pay
- Pension scheme
- Free parking and convenient business park location
- Regular charity and engagement activities
- Employee Assistance Programme (EAP)
- Benefit Hub discount platform
- Refer a friend scheme
- Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower
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Collections Agent
4 months ago
Warrington, United Kingdom Finda Recruitment Full timeJob Introduction 37.5 hours to be worked between 8am - 8pm Monday - Friday and 9am - 6pm Saturday, working five days in any seven including weekends, bank holidays and evenings. We are looking for an experienced Customer Care Agent to work within the Collections Team within a lively team at Go Car Credit near Warrington (Birchwood Business Park) **What we...
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Experienced Collections Agent
4 months ago
Warrington, United Kingdom Finda Recruitment Full timeJob Introduction 37.5 hours to be worked between 8am - 8pm Monday - Friday and 9am - 6pm Saturday, working five days in any seven including weekends, bank holidays and evenings. We are looking for an experienced Customer Care Agent to work within the Collections Team within a lively team at Go Car Credit in Warrington (Birchwood Business Park). **What we...
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Collections Agent
2 months ago
Warrington, United Kingdom Davies Group Full timeDo you have a passion for helping people find solutions? A leading Specialist Lender of Consumer Finance is seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team. About the Role: In this important role, you'll play a key role in assisting customers facing payment difficulties. You'll work collaboratively...
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Collections Administrator
2 weeks ago
Warrington, United Kingdom CV-Library Full timeCollections Administrator North West £30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within...
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Collections Specialist
1 week ago
Warrington, Warrington, United Kingdom CBC Resourcing Solutions Full time £30,000 - £35,000Collections SpecialistWe are seeking an experienced Collections Specialist to join our team at CBC Resourcing Solutions. The successful candidate will be responsible for managing the manual arrears process, working closely with the Head of Collections, Head of Recoveries, and Collections Manager.Key responsibilities include: Managing the manual arrears...
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Collections Specialist
2 weeks ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:Are you passionate about helping people find solutions to their financial challenges?We're seeking a dedicated and results-driven Collections Agent to join our growing Customer Care team at Davies Group.In this key role, you'll play a vital part in assisting customers facing payment difficulties. You'll work collaboratively with customers to...
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Collections Specialist
1 month ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers with outstanding balances to develop personalized payment plans.Collaborate with customers to identify the root cause of payment issues and negotiate timely...
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Collections Specialist
1 month ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers with outstanding balances to develop personalized payment plans.Collaborate with customers to identify the root cause of payment issues and negotiate timely...
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Collections Specialist
4 weeks ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.Collaborate with customers to identify the root cause...
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Collections Specialist
4 weeks ago
Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.Collaborate with customers to identify the root cause...
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Collections Administrator
2 weeks ago
Warrington, Cheshire, United Kingdom CBC Resourcing Solutions Full time €30,000 - €35,000Collections Administrator North West £30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within a fast...
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Office Data Entry
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Warrington, Cheshire, United Kingdom CBC Resourcing Solutions Full time €30,000 - €35,000Collections Administrator 30,000 to £35,000 plus bonus and benefits Our client is a fast-expanding, substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors. They are looking to recruit an experienced Collections Administrator. Working within a fast paced environment...
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Customer Service Representative
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Warrington, Warrington, United Kingdom Davies Group Full timeAbout the Role:We are seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team at Davies Group.Key Responsibilities:Proactively engage with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.Listen empathetically to customer concerns and...
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Customer Service Representative
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