Collections Agent

4 weeks ago


Warrington, United Kingdom Davies Talent Solutions Full time
Do you have a passion for helping people find solutions?A leading Specialist Lender of Consumer Finance is seeking a dedicated and results-oriented Collections Agent to join our growing Customer Care team.About the Role:In this important role, you'll play a key role in assisting customers facing payment difficulties. You'll work collaboratively with customers to develop personalized payment plans and ensure collections activities adhere to company policies and regulations.What You'll Do:
  • Proactively reach out to customers with outstanding balances.
  • Listen empathetically to customer concerns and identify the root cause of payment issues.
  • Collaborate with customers to develop realistic and sustainable payment plans.
  • Clearly communicate collection policies and procedures in a professional manner.
  • Negotiate and secure timely payments while maintaining positive customer relationships.
  • Process payments and update customer accounts accurately.
  • Document all customer interactions and adhere to strict data protection regulations.
Who You Are:
  • A compassionate and understanding individual with a genuine desire to help others.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers in challenging situations.
  • Strong problem-solving and analytical skills to identify solutions for customers.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
  • Strong computer literacy skills and proficiency in relevant customer service software (a plus).
  • Experience in a collections environment or a related field (a plus).
Why Apply?
  • Holiday allowance which increases with length of service including bank holidays (starting at 25 days and increasing to 27 with length of service)
  • A day off for your Birthday
  • Clear development pathways and training
  • Reward and recognition platform
  • Occupational sick pay 
  • Pension scheme 
  • Free parking and convenient business park location 
  • Regular charity and engagement activities 
  • Employee Assistance Programme (EAP)
  • Benefit Hub discount platform
  • Refer a friend scheme
  • Great amenities on the business park including shuttle bus, cash point, cafes/street food vendors, creche, subsidised gym, yoga classes, cycle facilities and shower 

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