Patient Navigator in General, Emergency

4 weeks ago

Hampstead, United Kingdom Barnet and Chase Farm Hospitals Full time

**Main duties of the job**:

- We are looking for an experienced administrator with the ability to work as part of a team to join our Colorectal, Emergency & General Surgery Department to oversee the patient pathway from referral to treatment, along with other admin duties. The Colorectal, Emergency & General Surgery Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.
To be successful in this role:

- You will have excellent written and communication skills
- You will have a good telephone manner
- You will have sound organisational skills
- You will be able to work both in a team environment and autonomously
- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.

**Working for our organisation**:
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

**Detailed job description and main responsibilities**:
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Qualifications**:
**Essential criteria**:

- Educated to GCSE standard or equivalent

**Desirable criteria**:

- AMSPAR/NVQ in administration

**Experience**:
**Essential criteria**:

- Previous medical secretary experience and working knowledge of Medical Terminology
- Experience of dealing with the general public
- Experience of working in a busy environment

**Desirable criteria**:

- Previous NHS experience
- Previous experience of Patient Administration systems

**Skills**:
**Essential criteria**:

- Clear concise verbal and written communication skills
- Good customer care skills
- Ability to organise and prioritise workload
- Excellent telephone manner
- Detailed knowledge of patient pathways

**Personal Qualities & attribute**:
**Essential criteria**:

- Patient Focussed
- Friendly and approachable
- Ability to cope well under pressure
- Flexible and adaptable
- Ability to work as part of a multidisciplinary team
- Ability to work on own initiative
- Well organised and methodical
- Ability to remain calm and objective and work well under pressure
- **Covid-19 Vaccination**

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.** Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.**:

- **If you require sponsorship** for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

**Please note**:

- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

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