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Band 4 Patient Navigator In General, Emergency
4 months ago
Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
We are looking for an experienced administrator with the ability to work as part of a team to join our Colorectal, Emergency & General Surgery Department to oversee the patient pathway from referral to treatment, along with other admin duties. The Colorectal, Emergency & General Surgery Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail. To be successful in this role:- You will have excellent written and communication skills- You will have a good telephone manner- You will have sound organisational skills- You will be able to work both in a team environment and autonomously- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
Demonstrable ability to meet the Trust Values
Qualifications
Essential
Educated to GCSE standard or equivalent
Desirable
AMSPAR/NVQ in administration
Experience
Essential
Previous medical secretary experience and working knowledge of Medical Terminology Experience of dealing with the general public Experience of working in a busy environment
Desirable
Previous NHS experience Previous experience of Patient Administration systems
Skills
Essential
Clear concise verbal and written communication skills Good customer care skills Ability to organise and prioritise workload Working knowledge of IT applications, ( e-mail, excel, power point) Excellent telephone manner Detailed knowledge of patient pathways
Personal Qualities & attribute
Essential
Patient Focussed Friendly and approachable Ability to cope well under pressure Flexible and adaptable Ability to work as part of a multidisciplinary team Ability to work on own initiative Well organised and methodical Ability to remain calm and objective and work well under pressure