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Band 4 Clinical Pathway Navigator – HIV Medicine
4 months ago
Job summary
The Royal Free London NHS Foundation Trust is at the forefront of medical innovation, delivering comprehensive healthcare services at a local, regional, and national level. Our commitment to excellence in HIV Medicine has been instrumental in our mission to provide world-class patient care and outcomes. We are now looking for a dedicated and proactive Clinical Pathway Navigator to join our dynamic team in a non-clinical capacity, to support the effective delivery of our services.
Main duties of the job
As a Band 4 Clinical Pathway Navigator in HIV Medicine at the Ian Charleson Day Centre (ICDC), you will fulfil a crucial role in enhancing patient experience through the effective facilitation and coordination of patient care pathways. This integral, non-clinical position involves collaborating closely with healthcare professionals to streamline the operational facets of patient care. Your responsibilities will include scheduling, managing documentation, and ensuring robust communication channels within the clinic.
In this dynamic role, you will provide comprehensive administrative, reception, and coordination support to both the HIV medicine clinic and its consultant and medical teams. Your efforts will be key in improving the operational efficiency of the clinic and elevating the quality of care delivered to our patients. This position offers the opportunity to make a significant impact on patient outcomes and satisfaction by ensuring a seamless and efficient service delivery.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please visit
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
GCSEs (or equivalent) including English and Maths at grade C or above.
Desirable
NVQ Level 3, BTEC or equivalent in a relevant field
Experience
Essential
Previous experience working in a healthcare setting, particularly in administrative or coordination roles. Experience of working in a busy environment
Desirable
Previous NHS experience Previous experience of Patient Administration systems
Skills and aptitudes
Essential
Clear concise verbal and written communication skills Good customer care skills Ability to organise and prioritise workload Working knowledge of IT applications, ( e-mail, excel, power point) Excellent telephone manner Detailed knowledge of patient pathways Skills in data management and analysis, with a focus on accuracy and attention to detail.
Personal Qualities & attributes
Essential
Patient Focussed Friendly and approachable Ability to cope well under pressure Flexible and adaptable Ability to work as part of a multidisciplinary team Ability to work on own initiative Well organised and methodical Ability to remain calm and objective and work well under pressure