![House of Fashion Associates Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
4 weeks ago
**CUSTOMER SERVICE ADVISORS - (EMAIL, LIVE CHAT, SOCIAL MEDIA)**
**MONDAY TO FRIDAY 0900 - 5.00PM**
**About the company**
Our client is one of the fastest growing online ecommerce business in the UK based in Greater Manchester. They import household têxtile products and directly dispatch to multiple global online channels and direct to customers D2D globally. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a new, key position within the business.
They are now recruiting for Customer Service Advisors to join an exciting and growing, multi branded business in Manchester.
**summary**
The Customer Service Advisor will play a proactive part in assisting the Customer Services team with the **incoming enquiries via social media/ live chat/ instagram, facebook, twitter**
**Responsibilities include**:
Ensuring customers receive top level of customer service when engaging our brand products.
Maintain detailed and accurate records o**f phone queries.**
Take ownership in resolving customer queries.
Updating customers on their order regarding stock levels, **if am item is out of stock**
You will provide a comprehensive range of administrative tasks including arranging **returns, raising credits,** all of which are to be carried out to completion within the timescales committed to.
Updating customers with tracking information and liaising with couriers.
What you’ll need to succeed
A passion for **online retailing and customer success,** whilst showing an enthusiastic, creative drive to succeed.
Able to work as part of a team as well as using their own initiative to solve problems
Excellent communication and organisation skills showing attention to detail.
You enjoy a fast-paced environment where you can demonstrate your ability to multi-task and prioritise your workload because you have a complete understanding of what brilliance looks like.
You’ll be computer literate with good Microsoft Office skills
Excellent English Language & writing skills
Social Media platforms
Returns and stock enquiries
FULL TIME PERM ROLE
OFFICE BASED IN WORLSEY
0900 - 500 MONDAY TO FRIDAY
**Job Types**: Full-time, Permanent
**Salary**: Up to £20,000.00 per year
**Benefits**:
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Worsley, Greater Manchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
Work Location: One location
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