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Customer Service Advisor
3 months ago
Do you have a Customer Service background in retail or hospitality and looking to put adapt your skills in an office setting? Or do you have Customer Service experience but looking to step away from the sales driven & KPIS environment? If so, please read on & apply
SSCL is looking to recruit several Customer Service Advisors to join our team supporting some of our largest government clients. This is a great opportunity to be the first point of contact for our clients, handling inbound queries via phone and website, providing first class service and resolving them quickly and effectively.
The ability to communicate effectively, with strong written and verbal communication is crucial for this role. We aren’t necessarily looking for a long list of experience but someone who understands what good customer service looks like.
This role is a permanent hybrid position, working Monday to Wednesday from home, Thursday and Friday in the office (no weekends) full time with hours between 8am to 6pm.
**What you’ll be doing**:
- You will be the first point of contact for calls coming from Government Employees discussing all aspects of HR, Pensions & Payroll.
- Provide information from the internal database such as “How do I book Annual Leave” or “What is this payment for?” You will also be liaising with specialist HR teams to handle more complex casework queries.
- Processing the relevant information and call details to ensure right communication and log these details onto SSCL's internal system
- Supervise the status of open calls and to progress these calls to ensure that the contracted service levels are met.
- Bring up issues to the Team Leaders as appropriate.
**What you’ll bring**:
- Proven customer service experience
- Excellent verbal and written communication skills
- Articulate & able to develop good working relationships with colleagues & clients
- Able to use initiative & exercise sound judgement.
- Good Microsoft IT and computer skills
**It would be great if you did have**:
- Previous experience working in a Contact Centre environment
- Customer Service Experience
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
**Employment Type**:Full-time, Permanent
**Location**:Newcastle
**Security Clearance Level**:SC
**Internal Recruiter**: Ellie** Salary**:£23,463
**Benefits**:25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
**Loved reading about this job and want to know more about us?**
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
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