Customer Service Advisor

3 months ago


Newcastle upon Tyne, United Kingdom Sopra Steria Full time

Do you have a Customer Service background in retail or hospitality and looking to put adapt your skills in an office setting? Or do you have Customer Service experience but looking to step away from the sales driven & KPIS environment? If so, please read on & apply

SSCL is looking to recruit several Customer Service Advisors to join our team supporting some of our largest government clients. This is a great opportunity to be the first point of contact for our clients, handling inbound queries via phone and website, providing first class service and resolving them quickly and effectively.

The ability to communicate effectively, with strong written and verbal communication is crucial for this role. We aren’t necessarily looking for a long list of experience but someone who understands what good customer service looks like.

This role is a permanent hybrid position, working Monday to Wednesday from home, Thursday and Friday in the office (no weekends) full time with hours between 8am to 6pm.

**What you’ll be doing**:

- You will be the first point of contact for calls coming from Government Employees discussing all aspects of HR, Pensions & Payroll.
- Provide information from the internal database such as “How do I book Annual Leave” or “What is this payment for?” You will also be liaising with specialist HR teams to handle more complex casework queries.
- Processing the relevant information and call details to ensure right communication and log these details onto SSCL's internal system
- Supervise the status of open calls and to progress these calls to ensure that the contracted service levels are met.
- Bring up issues to the Team Leaders as appropriate.

**What you’ll bring**:

- Proven customer service experience
- Excellent verbal and written communication skills
- Articulate & able to develop good working relationships with colleagues & clients
- Able to use initiative & exercise sound judgement.
- Good Microsoft IT and computer skills

**It would be great if you did have**:

- Previous experience working in a Contact Centre environment
- Customer Service Experience

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**:Full-time, Permanent
**Location**:Newcastle
**Security Clearance Level**:SC
**Internal Recruiter**: Ellie** Salary**:£23,463

**Benefits**:25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.



  • Newcastle upon Tyne, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Newcastle upon Tyne. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Company perks - Safe work environment Job Description: Customer Service Call Center Representative **Responsibilities**: - Answer incoming...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    Opportunity to join an International leading business within their industry - Progression opportunities available! **About Our Client**: Page Personnel are currently working with an extremely established business based in Newcastle upon Tyne to recruit a Customer Service Advisor to join their team on a permanent basis! This is a fantastic opportunity for...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom First Recruitment Group Full time

    **Customer Service Advisor** **Location: Stoke-on-Trent** **£22,000 with Commission (OTE to earn £24,000 within 1 year)** Are you a proactive and friendly individual with a passion for helping others? Do you thrive in a dynamic and evolving environment? If so, my client is looking for you to join their team as a Customer Service Advisor in Stoke-on-Trent...


  • Newcastle upon Tyne, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position in Newcastle! - Working for a reputable business within the Property Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position to work for a reputable business within the Property Sector! This would be an exceptional opportunity for...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm -** £11.44 to £12.44 an hour.** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided...


  • Newcastle upon Tyne, United Kingdom Russell Tobin Full time

    What are we looking for in our **Customer Service Advisor?** **Customer Service Advisor - Newcastle - Contract to Perm** **Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors** - Answer contacts promptly and professionally - Log/Validate all contacts on the provided case/call logging system. - Resolve...


  • Newcastle upon Tyne, United Kingdom Digby Morgan Full time

    summary - _ newcastle upon tyne, north east_ - _ £13.00 - £17.00 per hour_ - _ contract_- specialism - it- sub specialism - support- reference number - PR-1219527 - job details Customer Service Representative / Advisor £13.00 to £17.00 per hour 6 Months Contract A well established consultancy firm is looking for a Customer Service Representative /...


  • Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

    We are now hiring Customer Service Advisors **Who We Are**: Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK. We are a registered charity and we invest back into the communities that we serve. **Who You Are**: We are looking for local people who share our passion for customer service, accept only the best, and...


  • Newcastle upon Tyne, United Kingdom CCA Recruitment Group Full time

    Due to incredible growth, we are looking for Customer Service Advisors to work with one of the Biggest Banking Organisation in the UK. Customer Service Advisor - Based at Newcastle Upon Tyne office. Permanent - Full Time Monday to Friday 8am - 8pm, Saturday 08:30am - 5:00pm. As a Banking Customer Service Advisor you have our customers interests are at...


  • Newcastle upon Tyne, United Kingdom Lookers Plc Full time

    OTE: GBP £30,000.00/Yr. Overview: **Lookers Newcastle Customer Contact Centre** **Salary: £22,000** **Working Hours: 40 hours** A truly great time to be joining Newcastle contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Steven Bell (Central Sales and Customer Service Manager) and work alongside our friendly team of...


  • Newcastle upon Tyne, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Newcastle Kingston Park** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preffered for this role** Looking for something new and a varied role? We are looking for a Customer Focused**...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Remote Work Freelance Full time

    Customer Service AdvisorHourly rate = circa £14 - £216 Month Contract A well known high street bank is urgently seeking a Senior Customer Service Advisor to join their team on a 6 Month Contract (likely to be extended). As a Senior Customer Service Advisor you will be working on providing assistance to banking customers and helping them with their issues /...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with any...


  • Newcastle upon Tyne, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment are seeking a Customer Service Supervisor to join our team at our Shared Service Centre in Newcastle. As a Shift Supervisor, you will provide support to our Facilities Management Helpdesk, ensuring the delivery of excellent customer outcomes and assisting in supporting a team of Customer Service Advisors during out of hours service...


  • Newcastle upon Tyne, United Kingdom Multi TradesRecruitment Full time

    Multi Trades Recruitment is seeking a Customer Service Supervisor to join our team at our Shared Service Centre in Newcastle. As a Shift Supervisor, you will provide support to our Facilities Management Helpdesk, ensuring the delivery of excellent customer outcomes and assisting in supporting a team of Customer Service Advisors during out-of-hours service...


  • Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

    Customer Service Advisor Upto £17.20 (PAYE) 6 Months Contract Newcastle - Onsite Shift Work - Monday to Sunday A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension As a Customer Service Representative you will support customers with any enquiries...


  • Newcastle upon Tyne, United Kingdom Hadrians Recruitment Full time

    On behalf our award-winning Financial Services client, we are looking to recruit exceptional Customer Advisors to join their Insurance team. As a Insurance advisor, you’ll be at the forefront of the business and representing the brand. You will be supporting our customers through their journey, whether this is just a initial enquiry or if the customer is...


  • Newcastle upon Tyne, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

    Customer Services Advisor+6 months ++On site working in Newcastle - shift work+£11-£14 phSkills:+Customer Service within Banking experience+Excellent communication skills+Experience resolving customer complaints+Inputting information into databasesOur client has a long-established partnership with a Major UK High Street Bank, where they manage their...


  • Newcastle upon Tyne, United Kingdom Sales Bloom Full time

    We are currently seeking a motivated and customer-oriented Customer Advisor to join our dynamic team. As a Customer Advisor, you will play a crucial role in providing exceptional customer service and promoting our products or services to potential buyers. If you have excellent communication skills, a passion for sales, and enjoy working in a fast-paced...