Sales Support Administrator

3 weeks ago

Belfast, United Kingdom Weev Full time

**Job Details**:
Reference Number

Ref-21182

Location

Belfast

Contract Type

Full-Time Permanent

Salary

£24,000 - £26,000 per Annum

Closing Date

21/07/2023

**G**
**eneral Purpose**:

- The general purpose of a Sales Support Administrator is to facilitate the sales process, streamline operations, and enhance customer satisfaction, ultimately contributing to the achievement of sales targets and the success of the sales team and the organisation as a whole.**Key Responsibilities**
- Schedule and coordinate appointments and meetings for the sales team to ensure efficient time management and optimised productivity.
- Answer and respond to incoming calls from customers promptly and professionally, providing accurate information and redirecting calls as necessary.
- Assist in managing and maintaining the sales team's calendar by organising and prioritising meetings, appointments, and follow-ups.
- Assist the sales team with day-to-day operations and administrative tasks to ensure smooth functioning of the sales process.
- Respond promptly and professionally to customer inquiries and provide accurate information on our EV solutions, products, and services.
- Collaborate with the sales team to prepare sales presentations, proposals, and quotations to prospective customers.
- Maintain and update the customer relationship management (CRM) database and sales records to ensure accurate and up-to-date information is readily available.
- Coordinate with internal departments, such as operations, to ensure timely delivery and installation of EV solutions.
- Assist in the preparation and follow-up of sales contracts, purchase orders, and other relevant sales documents.
- Monitor and track sales activities, including leads, opportunities, and customer interactions, using CRM software.
- Prepare sales reports and presentations to support the sales team in analysing sales performance and identifying areas for improvement.
- Stay updated on industry trends, competitors, and new product developments to effectively address customer needs and provide competitive insights.
- Provide exceptional customer service and build strong relationships with clients to maximise customer satisfaction and loyalty.

**Essential Criteria**
- Proven experience in a sales support role or similar administrative position.
- Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple deadlines effectively.
- Strong verbal and written communication skills, with the ability to articulate information clearly and professionally.
- Proficiency in using Microsoft Office Suite (Excel, Word, Outlook), and other relevant tools.
- Exceptional customer service skills, with a focus on building and maintaining positive relationships.
- Strong attention to detail and accuracy, ensuring precise data entry and documentation.
- Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
- Flexibility and adaptability to handle changing priorities and tasks as required.
- Ability to work both independently and collaboratively in a fast-paced and dynamic environment.

**Desirable Criteria**
- Experience of using CRM software
- Knowledge and understanding of the electric vehicle industry and related technologies.
- Working collaboratively will help us reach our shared goals faster, so we always look for individuals who are willing to help others.
- We expect individuals to take responsibility and accountability for their actions and make decisions based on what is right for people, the company, and the world we all share.
- A personable, friendly, and positive approach.
- A self-starter with the hunger and drive to achieve excellent results.
- Well presented, confident and enthusiastic attitude.
- We seek out individuals who are always looking for new ways to improve or do things differently.

**Benefits**
- Private health care plan
- Company Pension Scheme
- Life assurance
- 33 days per year (inclusive of standard public/bank holiday days)
- Employee Referral Scheme
- We are an Electrical Vehicle Solutions company based in Belfast with investment in a public Electrical Vehicle (EV) charging network infrastructure throughout Northern Ireland. We aim to have in the region of 1500 charging stations installed across a vast array of over 300+ locations including a number of major ultra-rapid charging hub sites that will see drivers able to fully “top up” their vehicles in less than 20 minutes.- As experts in electric vehicle charging, we can assist with every step of sorting an EV charging solution, whether it be for the domestic or commercial market. The company also offers EV managed fleet solutions and leasing options.- In return we offer a flexible approach to working hours, autonomy so you manage your own workload and a friendly and supportive team to work along with.- The company has ambitious plans for growth and is keen to build a team who can grow alongside the business

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