Customer Liaison Officer

3 weeks ago

Exeter, United Kingdom Kier Group Full time

We’re looking for **Customer Liaison Officer** to join our Utilities Team based in Exeter. Within this role, you can enjoy career progression opportunities, a matched pension scheme and even more.

**Location**: Exeter - Covering East - Exeter, Roundswell and Bournemouth

**Contract**: Fixed Term Contract - 6 Months (possibility of being extended)

**Responsibilities**

As a **Customer Liaison Officer**, you’ll be working within the South-West Water Team, supporting them in provide high quality drinking and waste water service throughout Cornwall, Devon, Bournemouth and small parts of Somerset.

Your day to day will include:

- be responsible for delivering and supporting others to achieve excellent customer service on behalf of South-West Water and Kier
- to ensure that our reputations for customer satisfaction are protected before, during and after delivery of works and any subsequent Regulatory measure or customer satisfaction score is impacted positively
- where necessary, take ownership where South-West Water Key Account Customers are affected by works or events
- proactively manage sensitive interactions - e.g. Planned Interruptions, Flooding of multiple properties

**What are we looking for?**

This role of Customer Liaison Officer is great for you if you have:

- Experience in a Customer Service environment
- Excellent communication skills and high standard of English, both verbal and written

**We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include**:

- new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance, and more
- professional subscription - you will get one professional subscription funded to support your professional development.
- pension - you will be able to join the Kier Retirement Savings Plan (KRSP)
- Kier rewards - You will have access to discounted shopping including restaurants, insurance companies, and supermarkets
- employee referral scheme - refer a friend or family member to work for Kier

And so much more You can read the full details of all of our benefits on our website.

**Who is Kier?**

As a leading UK infrastructure services, construction and property group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK.

Our projects are those that support the local communities we work in, helping them thrive and progress. We take pride in bringing specialist knowledge, sector leading experience and fresh thinking to all that we do.

We are collaborative, trusted and focused, and we will empower you to achieve your career goals, and listen to your thoughts, ideas and challenges.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives. You can see more about our D&I action plan here.

Closing Date: 12 May 2023

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