Customer Service Delivery Station Liaison

3 weeks ago

Exeter, United Kingdom Amazon UK Services Ltd. Full time

**What skills and qualifications do you need?**
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Previous experience, or an interest to work, in customer service
- Ability to effectively prioritize work time to ensure efficiency
- 'A’ Level education or equivalent preferred

**What will you get in return?**
- Pension plan
- Competitive holiday (30 days)
- Health insurance
- Life insurance
- Amazon discount code
- Employee assistance program

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.
If successful, we will contact you about the next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

**At Amazon, we understand that work doesn’t stop on the job.**

**That’s why we have warehouse jobs that work for you.**

Location - DEX2 - Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United Kingdom
Pay Rate - £11.40
Contract Type - Perm
Shift - Sunday - Wednesday 10:00- 20:45
oin us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Peterborough. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.
It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

**What will you do as a Delivery Station Liaison?**
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
- Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
- Treat customers with respect, resolve conflicts and set appropriate expectations
- Approach problems logically and with good judgment to ensure the best customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a full-time, shift-based schedule (40+ hours per week)
- Monitor customer deliveries in real-time for delivery success
- Perform the following tasks, with or without reasonable accommodation:

- Locate packages in station warehouse and liaising face to face with delivery station stakeholders
- Work in an environment where the noise level varies and can be loud
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

  • Customer Service Delivery Station Liaison

    4 weeks ago

    Exeter, United Kingdom Amazon.com Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** Location - DEX2 - Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United Kingdom Pay Rate - £11.40 Contract Type - Perm Shift -Wednesday to Saturday 10:00am to 20:45pm Join us as a Delivery Station Liaison and provide...

  • Customer Service Delivery Station Liaison

    3 weeks ago

    Exeter, United Kingdom Amazon.com Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** Location - DEX2 - Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United Kingdom Pay Rate - £11.40 Contract Type - Perm Shift - Sunday - Wednesday 10:00- 20:45 oin us as a Delivery Station Liaison and provide...

  • Customer Service Delivery Station Liaison

    2 weeks ago

    Exeter, Devon, United Kingdom Amazon UK Services Ltd. Full time

    What skills and qualifications do you need? Experience with Windows Operating Systems and Microsoft Outlook Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools Previous experience, or an interest to work, in customer service Ability to effectively prioritize work time to ensure efficiency- 'A' Level education or...

  • Delivery Station Customer Service Associate

    3 weeks ago

    Exeter, United Kingdom Amazon Warehouse Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** Location - DEX2 - Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United Kingdom Pay Rate - £11.40 Contract Type - Perm Shift - Sunday - Wednesday 10:00- 20:45 oin us as a Delivery Station Liaison and provide...

  • Delivery Station Customer Service Associate

    2 weeks ago

    Exeter, Devon, United Kingdom Amazon Warehouse Full time

    At Amazon, we understand that work doesn't stop on the job.That's why we have warehouse jobs that work for you.Location - DEX- Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United KingdomPay Rate - £11.40Contract Type - PermShift - Sunday - Wednesday 10:00- 20:45oin us as a Delivery Station Liaison and provide outstanding customer service...

  • Customer Service Associate

    4 weeks ago

    Exeter, United Kingdom Amazon Warehouse Full time

    **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** Location - DEX2 - Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United Kingdom - Pay Rate - £11.40 - Contract Type - Perm - Shift -Wednesday to Saturday 10:00am to 20:45pm - Join us as a Delivery Station Liaison and...

  • Customer Service Associate

    2 weeks ago

    Exeter, Devon, United Kingdom Amazon Warehouse Full time

    At Amazon, we understand that work doesn't stop on the job.That's why we have warehouse jobs that work for you.Location - DEX- Unit 1, Exeter Logistics Park, Werstan Road, Exeter, EX5 2GB, United Kingdom Pay Rate £11.40 Contract Type Perm Shift Wednesday to Saturday 10:00am to 20:45pm Join us as a Delivery Station Liaison and provide outstanding customer...

  • Customer Liaison Officer

    3 months ago

    Exeter, United Kingdom Kier Group Full time

    We’re looking for **Customer Liaison Officer** to join our Utilities Team. Within this role, you can enjoy hybrid working, career progression opportunities, a matched pension scheme and even more. **Location**: Our depots in Crownhill and Torquay **Contract**: Fixed Term Contract - 6 Months (possibility of being extended) **Responsibilities** As a...

  • Customer Liaison Officer

    4 weeks ago

    Exeter, United Kingdom Kier Group Full time

    We’re looking for **Customer Liaison Officer** to join our Utilities Team. Within this role, you can enjoy hybrid working, career progression opportunities, a matched pension scheme and even more. **Location**: Our depots in Crownhill and Torquay **Contract**: Fixed Term Contract - 6 Months (possibility of being extended) **Responsibilities** As a...

  • Customer Liaison Officer

    4 weeks ago

    Exeter, United Kingdom Kier Group Full time

    We’re looking for **Customer Liaison Officer** to join our Utilities Team based in Exeter. Within this role, you can enjoy career progression opportunities, a matched pension scheme and even more. **Location**: Exeter - Covering East - Exeter, Roundswell and Bournemouth **Contract**: Fixed Term Contract - 6 Months (possibility of being...

  • Customer Liaison Officer

    4 weeks ago

    Exeter, United Kingdom Kier Group Full time

    We’re looking for **Customer Liaison Officer** to join our Utilities Team. Within this role, you can enjoy hybrid working, career progression opportunities, a matched pension scheme and even more. **Location**: Our depots in Crownhill and Torquay **Contract**: Fixed Term Contract - 6 Months (possibility of being extended) **Responsibilities** As a...

  • Service Delivery Officer

    2 months ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    The Service Delivery Officer plays a key role in the delivery of performance and has oversite of the functions within the Operations Delivery Centre. The Service Delivery Officer will have oversight of key Trust performance and delivery metrics, reporting to the Trust Incident Manager. The Service Delivery Officer will oversee and manage the workloads of...

  • Service Delivery Officer

    2 weeks ago

    Exeter, Devon, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    The Service Delivery Officer plays a key role in the delivery of performance and has oversite of the functions within the Operations Delivery Centre. The Service Delivery Officer will have oversight of key Trust performance and delivery metrics, reporting to the Trust Incident Manager.The Service Delivery Officer will oversee and manage the workloads of the...

  • Station Assistant

    2 weeks ago

    Exeter, Devon, United Kingdom Adecco Full time

    Job Title: Customer Service Assistant at Exeter Central Train StationCompany: Adecco RailPay Rate: £12.00 per hour, increasing to £13.57 after 12 time sheetsContract: Immediate start, ongoing 0-hour contractShifts: 4-hour shifts on Exeter Chiefs Rugby event daysLocation: Exeter Central Train StationAs well as the above, we offer a train travel pass for...

  • Delivery Driver

    4 weeks ago

    Exeter, United Kingdom ACC DELIVERY Full time

    Are you a reliable and motivated individual seeking an exciting opportunity in the field of delivery services? Join our team as a Delivery Driver and embark on a fulfilling career journey. We are a reputable company that values its employees and ensures their success through competitive compensation and comprehensive benefits. **Responsibilities**: -...

  • Service Delivery Assistant

    4 days ago

    Exeter, Devon, United Kingdom FirstGroup Full time

    Salary: £27,257 paWho are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and...

  • Service Delivery Assistant

    4 days ago

    Exeter, United Kingdom FirstGroup Full time

    About the job ? As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch in a safe and timely manner, customer information provision, customer assistance and ensuring a clean and safe station environment. It is also to manage the Platform/Train interface and provide excellence customer service and platform management. ...

  • Service Delivery Team Leader

    3 weeks ago

    Exeter, United Kingdom Great Western Railway Full time

    **Salary **- £28,522 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South...

  • Customer Service Gateline

    2 weeks ago

    Exeter, Devon, United Kingdom Great Western Railway Full time

    Salary - £27,839 per annumWho are we?GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from...

  • Sewage Pumping Stations Operator

    4 weeks ago

    Exeter, United Kingdom South West Water Full time

    At **South West Water** we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And...